Reviews for El Pollo Loco in Los Angeles, CA
This restaurant has the freshest, most tender, chicken ever! If the whiff from a block away is not enough to lure you in, they... also have an upbeat, helpful, friendly staff! They are the best! Bravo to EPL????!???? Read more
The cashier at this place is a wonderful young lady unfortunately The rest of the staff has an attitude I bought a burrito togo... it was cold . I've also bought some chips and guacamole for $4+ I asked if I can get just some chips they said $3 wth Read more
I went yesterday to eat with my mom and believe me the service was bad. The restaurant did not have the A/C on, it was hot and... the security guard had to open the doors to get some air in. The staff did give me salsa or fork and spoon, I had to ask.Overall the staff needs to improve big time. Read more
It?s very busy and understaffed so I have sympathy for the workers there, but I ordered online and waited over 30 minutes to be... able to ask an employee if my order was ready for pick-up. I was missing my cups and asked for them, but was urged to *take thedrinks from someone else?s order* several times when I kept trying to tell them my order had the ?choose your own drink? optionwith empty cups the customer fills on their own. All of this was something I would have overlooked prior to the upcomingincident because, once again, they are incredibly understaffed and I understand how difficult that is as an ex-food serviceworker and current retail employee. However, drink dispensers available for customers are filthy and nonfunctional. The horchatadispenser had a huge pool of liquid around it and spews over the counter and your sleeves. The drink had a dirty, metallic tastethat somewhat irritated both my and my friend?s mouths. Read more
They don?t care about nothing when it?s time to leave at night . Both sides dropped out the box like crazy , so dissatisfied.... Thank you for getting my clothes dirty ???? I feel like starting a campaign to shut down this pollo loco. Read more
Very upsetting with my order, my first time trying El Pollo Loco and won't be ordering from them again, first off when my order... was delivered, it was missing the nachos and the chicken was burned, I definitely don't recommend this place at all Read more
GR8T PRICES GR8T FOOD...EVERYTHANG IS FRESH 2 ORDER. IF U NEED 2 USE DA RESTROOM U HVE 2 GET A TOKEN FRM CASHIER. I HAD THE... POLLO BOWL & 2 SHRIMP WIT AVOCADO TACOS. GOOD STUFF. Read more
I was there yesterday Nov 25' 22 and was not really good ,chicken was not fresh like was for hours in the grill . And is not... the first time happen . The employee Jose was very friendly and ready to get the order. A this time loosing points and is muchbetter remove the chicken when has hours in hold, not giving to customers bicause is not good Ticket was 102 , Family meal time 2:53 pm . Read more