Reviews for Baskin-Robbins in Louisville, KY
Delicious ice cream and very friendly staff.
Staff was friendly but the serving size is beyond ridiculous! I ordered a ?Two? scoop sundae and it literally look like one kid... size scoop of ice cream! Better training is needed on appropriate scooping size! Especially if the customer leaves a tip! Read more
Good service and we will usually take sundae.. must try!!!
Employees are helpful and sweet!! The store is spacious and clean. ???????? They also make some really cool ready made cakes. I... picked up a cake that looks just like a giant stack of flapjacks. ???? Read more
Waited in line for 20 mins to order and once we started ordering, everything we ordered was out. Out of Brownies, no Reese ice... cream etc. Put a sign up with what you are out of so I don't waste my time Read more
BR is my family's favorite place when it comes to desserts. Employees have always been friendly, smiling and polite but last... night was the worst customer service I've seen in a very long time. When we arrived one of the employees was angry and beingloud to other employee. So loud in fact, I had to raise my voice at my daughter so she could hear me talk to her. When theemployee finally had time for us, I got "what do u want". Very rude, hateful tone is what I got. I wanted to leave but my kidsreally like BR so I ordered. After the women slammed the cup on the counter , my daughter said thank you. What she said next hadme in knots about ever coming back. " YEAH OK" is what she said!!!!!!! The look on my daughter's face was shock because thiswas the worst anybody had ever talked to her like this. I have never submitted a review before but this had to be sent becauseof this employee. Read more
My ice cream was delicious but my cone was stale and that is the best part. The strange part is we go again tonight and I... mention my disappointment and the clerk say yes that happens and laughed it off. Well ice cream treat two nights in a row $27 Read more
Even in chilly weather a Banna Royal is worth every bite! The restaurant was not busy when we arrived and the two ladies on... duty were very helpful! Kudos to them!! Read more