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Reviews for Bonefish Grill in Louisville, KY

Tom Lewis 1 year ago
2

We went here on a Saturday night at 6 with reservations. When we arrived 5 minutes before our reservation, we were told it... would be an additional 20 minute wait. However they weren't that busy. We waited by the bar for 25 minutes only to be sat atthe high bar top that had been sitting empty since we arrived. Once sat, we waited an additional 15 minutes before I got up &approached the hostess to ask if we have a server. An additional 8 minutes go by before a server greets us. At this time it's6:45. I had plans to order the filet & bang bang shrimp as an appetizer. However, since I spent 45 minutes waiting, I didn'thave time for that. So I ordered bang bang shrimp tacos. The quantity of shrimp was impressive but was also cold. I told ourserver & she said, well, the shrimp don't heat back up very well. I told her I wasn't asking for re-heat instructions, butasking for my food to be served hot. Apparently she thought I was joking & laughed as she walked away. Long story short, I sawmy server 3 times, to place the order, she delivered our food then dropped off the check. Total stay in this restaurant was 2hours for something that shouldn't have taken 30 -45 minutes. Plus on top of that, as we were waiting, a server was talking tothis older asain lady who couldn't speak very well English. They even had a translator app on their iPad trying to communicate. The server had lost her patience trying to help, but was being rude & very animated about the situation. I started recordingas she was blowing up towards the end & she just leaves the lady & eventually someone else comes to help her. That servershould not be helping people, especially older people & most certainly people who have English as not their first language. Heractions alone made my stomach turn at how she was treating this lady. UPDATE: 11/28/22. The GM reached out to me apologizingfor everything. Was embarrassed by the way the server treated the Asian lady & by the experience Read more

Dan Sullivan 1 year ago
5

Our food service was excellent. Rachel was our server. She did a great job checking on our table. The food came out perfect. My... wife and I shared two plates. We couldn?t decide the Mahi Mahi or the Swordfish. They both were delicious and I?m so glad weordered that way. Great job. My only complaint is please offer some IPA beer choices. I got the house Chardonnay instead whichpaired well with the fish anyways so it worked out. Otherwise great. Read more

Teressa L. Crawford 1 year ago
5

The atmosphere and staff at Bonefish Grill are welcoming and cheerful. Service wss prompt and our server went above and beyond.... The drinks were great. The food was bland for our taste but fresh nonetheless. Read more

Heather Wells 1 year ago
5

Food was amazing! We tried pumpkin ravioli for the first time. Did not disappoint.

Ashley Brown 1 year ago
5

We were immediately seated. Quickly had our drinks. I found the entire gluten free menu on their website, I didn't even ask if... they had a printed copy. We were given complimentary bread, my daughter tried it. She prefers butter and wouldn't try theoil. My daughter ordered the kids grilled chicken and fries. She ate every bite. My mom ordered the wood grilled chicken andshrimp, sides of garlic whipped mashed potatoes and broccoli. I ordered the lily's chicken with the same sides as mom. We sharedour protein choices with each other. We ate every bite of ours too. The food was cooked perfectly. Everything tasted amazing. Wefinished our meal with a flourless brownie. It was pretty good. Read more

DirectedByElias 1 year ago
5

See Angelo during the day he gave a 5 star experience ????? food was great and the staff was amazing ???? the smoked old... fashioned was delishhhh!!! Read more

Janis Lewis 1 year ago
4

Sea bass was okay, the pineapple martini ????; the crab and corn chowder, delish; and the bread with seasoned oil absolutely... fabulous ???????? Read more

Charles Miller 1 year ago
4

Good food. Good service. Nice atmosphere. Fair prices. Two people (appetizer, entrées, and drinks) $70