Reviews for Chipotle Mexican Grill in Louisville, KY

I wish I could give 6 stars here...of all the Chipotles I've been to, this one was fantastic. No questioning my order, no need... to explain I have allergies, just my dish exactly as I ordered it. Read more

They are ALWAYS and I mean always out of product...I called and asked if they had chips because the past two times they have run... out. Which ok I get it... they say they have chips, cool! I drive there and I order my food but they are out of my favoritegreen salsa...ok that?s fine. Then I go to order the chips and guacamole..NO GUACAMOLE. Who gets chips with no guac...I had toleave lol. Another small thing that just goes a long way is a greeting when you walk into a restaurant and a simple SORRY forbeing out of what the customer wanted to order. But none of that either, they have been flat out rude every time I come in. Whyare they so mad? Is it because the restaurant doesn?t provide enough inventory and they have to deal with the upset customers?Probably. I try my hardest not to leave negative reviews but this location has clear issues and they need/deserve thisfeedback. Went to Hurstborne location and what a night and day difference. Had everything stocked and were so friendly!! Read more

The food and the service was pleasant. It was my first time in a Chipotle restaurant so I was not sure exactly how things went... with ordering my food. My son had been many times and was treating me to lunch. When we walked in he had me go first, which wasprobably not a good idea, due to the fact that I had no one in front of me to follow off of. I saw a picture of something that Ithought would be worth trying and told the poor girl I wanted that. She of course had no idea what I was talking about, my sonalong with a couple of others got a little humor out of it. But in all my first experience was a pleasant one and the food wasvery good. Read more

Stopped in to grab a bowl. This location you MUST order online before entering. Quick and correct service!

So I live in Tennessee and came to visit my family here we ordered delivery when they showed up they only had half the food so... my daughter called and who ever answered was rude and we had to go up and pick up the rest of our food which defeated the wholepurpose of a delivery ok so we pick up or go to pick up the other half of our order well it wasn't done and they were again rudeand never even apologized for the mistakes. I have worked in food service for the last 36yrs of my Life I have worked in everyaspect of food service and this is unexceptionable customer service especially when the customer is being polite and nice to thefood service person I will be posting this on Facebook also Read more

We only continue to frequent this location but no more. We walked in tonight around 850pm which seems like reasonable amount of... time before they close. No one acknowledged our family. Steak wasn?t available had to wait for it to be cooked. Seems to the acommon theme for this location to be out of something. One time it was chips, another was hard taco shells. I?d rather driveHurstborne and have semi cold food before I drive across the street. Thanks for money wasted. Read more

Great food friendly staff

This location is very well managed. The managers are always super friendly. We had lunch there on my husbands birthday and the... manager gave him a special treat. Food is always fresh and delicious. Read more