Loading

Reviews for Brew'd Awakening Coffeehaus in Lowell, MA

Jasmine 1 year ago
2

I?ve been coming here pretty regularly for about 1.5 years. I?m sad to be giving this review. Food and coffee are fine. It... could sometimes be a miss with the coffee. But the customer service has come to a point that has made me feel uncomfortable tocome in and should be unacceptable in any customer service based business. Firstly, they got my order wrong (which is okay, ithappens). As I was communicating with the barista, a platinum blonde barista pushed 2 hot coffees and it spilled over thecountertop. I tried to save it but it was too late. The freshly made hot coffee spilled over my hand and burned. She did notapologize. She didn?t say a word. A kind man came over and offered to help clean up. She didn?t respond to him. The barista Iwas communicating with made my coffee but it was still wrong (and tasted bad). I kindly asked if she could correct it again,which she did. I said ?thanks? and she said ?yeah?. A lot happened all at once, so I?m sure they were upset, which Iunderstand. But this did not just affect me and my burned hand (which they didn?t apologize for) - it affected otherindividuals in the coffee shop. I hope that they take this as constructive criticism - to improve their customer service andnot as a jab at their business. I?ve been a long supporter of Brew?d Awakening and introduced my friends to this location.However, after today I am disappointed in their customer service. Read more

Ali Apple 1 year ago
5

I just love this place :) hands down the best caramel iced latte I?ve ever had- I genuinely look forward to the one from here... every week. The food is always amazing too. My partner is obsessed with their waffles and my memere loved the turkey sandwichcalled old major!!! The French toast bagel is *chefs kiss.* Thank you for all the hard work you guys do- it doesn?t gounappreciated!!! <3 Read more

Chris Ampenberger 1 year ago
4

I love the atmosphere, the breakfast sandwiches are good and their dark roast coffee is one of my favorites

Tony S 1 year ago
5

Great place to get work done, wifi available. Good drinks and snacks, ok desserts. Very fast staff, friendly. Yes... bathroom. Limited seating indoors. Read more

Lucia 1 year ago
5

Open late and has good food! Closes at 9 but food is served til 8. Very nice people working there. I recommend the Out of Africa... tea, or the London Fog tea. Sandwiches are very good and reasonably priced. Read more

Smit Shah 1 year ago
4

Nice local cafe!! We had quick stop, going Boston. Happy first timers!! Quick service.

Jillian Roberts (Condon) 2 years ago
5

Brew?d Awakening is everything you?d expect and more from a local, well run café. I have been going here for years and their... coffee is high quality, the ambiance is perfect, and the food is always too good to regret. The last time I went (pictured inthe photos) I got my classic: an iced mocha and a breakfast sandwich. The thing I appreciate the most is that they really puteffort into the small details of this place. They use compostable and recyclable packaging. They are pet friendly, with waterbows and dog treats available. Every time I see the guy who runs the place there, he?s at the register or greeting customerslike he?s known them for years. 10/10 I would say stop here if you?re visiting Lowell or start going regularly if you?re fromhere and don?t. Read more

Joanne C 4 years ago
4

We had quick lunch there before visited Lowell National Park. We ordered sandwiches and they were all very tasty. Recommend to... have lunch there. Read more