Reviews for Subway in Loxley, AL
Subway was amazing! Especially their employee named Jewel.
Food was not ready even though the app said it was. Never got my food.
Hair in sandwich when I got home, I called she (the manager and only one working that eve) told me to call back in 15 min... because she was slammed, so I called every 15 min until close nobody would answer. So I contacted 800 number that evening, whichsaid go online and email. The next day, I Spoke to manager in person, she said since I did an online contact, I would now haveto wait to hear back online. All I ever got was an email from her (the manager who made the sub with the blonde hair in it thattold me to call back). The small said sorry for your experience. I have stopped in the store three times and manager is notavailable. I was told by the manager the first day I stopped in that she is as high as it goes.. her then owner and owner can?tbe contacted. I have sense left 2 handwritten notes to please call me and left my number. I even commented on a subway Facebookpost she made on a community page to plesss contact me. The sandwich was purchased Labor Day weekend. It is now middle Octoberand obviously the manager is refusing to call me and replace the sandwich that had her blonde hair in it. I tried being nice, Ihave called, left written messages, and stopped in the store multiple times. Each time friendly? finally 6 weeks later, I amwriting my review? the manager, Brandy needs to learn some customer service skills.. all I wanted was a replacement sandwich. Read more
Made a online delivery order and it messed up twice. I tried calling the store and it rang and then did a long beep till I hung... up. They need to correct their phone number or fix the phone problem. Very frustrating when I was charged and can't get a holdof anyone. I was calling from out of state for a friend who had surgery. Not helpful at all. I want my money back. Read more
Loxley subway is the best franchise store I have ever been to. They provide extra care in adding correct ingredients, preparing... and are courteous and timely. AWESOME CREDIT TO SUBWAY BRAND!! Read more
Yknow as i continue to eat here,the more i realize the real problem with customer service: the customers themselves. They are... understaffed so don't rush them, and dont eat out if You're in a hurry. Its not their fault you're late. Amazing job to everyonethat works there! Very fast and efficient. Friendly service Read more
Shout out to the hardworking staff! They deal with extremely rude customers left and right and with little to no help! Not a lot... of people understand the pressure especially during this epidemic (especially the one employee who i always see up there hasSelective mutism, shes trying her best, poor soul). We as a community need to be kind as a whole especially since not alot ofplaces dont attempt to stay open! Read more
Wanted to support spirit night so we placed an online order that charged the card, only to show up 45 minutes later (at the... pickup time) to be told there was nothing in the system. Apparently they cancelled the order 5 minutes before. I've workedcustomer service for over a decade so I get it, and it makes me very suspicious since we ordered buy one get one. Read more