Reviews for Great American Cookies in Lufkin, TX

I went to pick up my cookie cake that I placed online 3 days in advance, when I got there the cake was not made and apparently... the cake decorator went home without calling and letting me know my order was going to be cancelled like she was supposed to. Inow have a birthday party and no cake, happy freaking birthday. ???? Read more

I called and spoke to a very friendly lady to order the cookie cake for my little boys 9th birthday. I told her what I wanted... it to say, told her the theme, and tried to describe the picture, but words failed me. Well, the decorator and staff READ MYMIND. I picked up the cake and it was better than I had imagined, because I didn't describe it well. Well done, GAC, especiallyJane, the decorator, phone answered 1 and 2!! Read more

They dropped the ball on my son's 3rd birthday cookie. Didn't even make it. I had to go to Gaslight Brookshire Brothers bakery... who did a phenomenal job with only a 2 hour notice. Read more

last time i went i tried to use my birthday coupon the manager toni or something like that was very rude and caught an attitude... with me and it was just totally not awesome like it usually is when i go.. Read more

Good cookies. Expensive. If you plan on ordering a custom made cookie cake, make sure you are specific as possible when... describing what you want on it. I thought I was clear I wanted the exact same cake as the one in the display, but I guess not.My order was wrong with no offer to fix it. I see another reviewer experienced the same issue when ordering a cake. Buyerbeware! Read more

Great cookies horrible customer service! The manger at the time took my b-day cookie cake order while talking personal business... on her cell phone then made my cookie cake wrong when my husband picked it up. When I called to let her know she messed up shejust said she said she forgot!! And that she was the manager on duty! Again, horrible customer service! Read more

Cookies, cookies, cookies... In the middle of the mall outside one of my favorite stores, it is hard to ignore. $2 for a three... inch in diameter cookie is kind of expensive, but I will indulge about once every two months. Read more

The cookies are great but their blender for smoothies is down. It has been down for weeks, and they don't seem to be in a... hurry to fix it/replace it. So aggravating sinse they have the best smoothies on town.???????????? Read more