Reviews for Schlotzsky's in Lufkin, TX
The staff was very quiet. I had to lean in on the girl taking my order at the register. I believe she was new and untrained. She... couldn't explain the differences between a regular pastrami and a Reuben pastrami sandwich. I just said no problem and followedthrough with our orders. Unfortunately I had to return the 6 pack of cinnabon rolls we had just ordered and started to eat whilewaiting for our food. They were stale and horrible. We literally spit them out and threw them away and returned the uneatenones. The salads were nothing special. Garden and avocado turkey cobb. The blue cheese dressing was just mayo with vinegar.Avocado was fresh. The turkey on it was less than desired.Our sandwiches were cold and lacked taste we had the Reuben pastramiand the cheese smokey roast beef. Very dissatisfied and disappointed. The pizza was fine but over cooked. Everything wasexpensive but I'm okay with price if the food is worth it. In this case it's not. This store will probably continue to struggleuntil it is closed down. The assistant manager was very nice and apologized and said they were under staffed. The place is veryclean and well decorated. Plenty of parking in the lot and clean outside as well. Uniforms look good. Dinning area is good too.It smells delicious when you walk in. Drinking fountain area looked great and very appealing. We won't be coming back but wewanted to try the experience of this branding of restaurant and finally got our time to do so since I work a lot. This was aSaturday Lufkin Texas 4601 s. Medford Dr on 11/5/22 at 3:49pm $64 down the drain.. Read more
Wow, they have really gone down hill. Every single table was dirty, im not joking. I had to wait until someone could wipe off a... table before I could sit. And they proceeded to only wipe off my table. I was there 20 minutes and not once did they wipe offany other tables (these tables were covered in crumbs, trash, etc.) I had to ask for the things I ordered, and the food itselfwasn't near what it once was. I went there thinking it would possibly be a better option than fried chicken at Chic Fil A, but iended up spending $16 for a mediocre sandwich, a tiny salad, and a questionable sweet tea. Definitely not worth it. Read more
Everybody working on Friday night October 7th should be fired. Pulled in because Chick-fil-A's line was wrapped around the... building twice. 25 minutes later I finally got half my order. Then it took an additional 15 minutes to make a freaking saladthat they forgot. They're all clueless the manager is horrible didn't even bother speaking with them. Again, fire everybody! Read more
Man this place used to be so good but I just waited 30 mins for 2 sandwiches? order came out wrong. Waited 10 more mins ? and it... was $32. $32 for 2 small sandwiches 2 small chips and a drink. Way too dang expensive. I don?t know if it got rang up wrong orwhat but I just cannot do $16 per sandwich any longer Read more
staff was awesome - nelli was beyond friendly and helpful. sandwich was on point as always. ???????? best place to get a... delicious sandwich in angelina county! Read more
I was traveling on a road trip, and I hadn?t been in a Schlotzsky?s in years. I always had wonderful experiences in Texarkana... when I lived there. I stopped in at the Lufkin location. When I walked in, it felt super hot/humid inside. The bathroom smelledlike a dog kennel & it was so unkept. The soap dispenser was empty and instead of installing the paper towels in the dispenser,they tossed a paper towel roll on the wet counter. I had to pick up a soggy roll of paper towels to dry my hands. I then waitedto be greeted by a cashier for a while. When she finally acknowledged me, she nonchalantly took my order. I couldn?t wait tohave the Fuze Raspberry Tea (it was a staple at one point), but they didn?t have any. I decided to just get regular tea instead,but there was no tea at the drink display. I asked the cashier if they had any tea and she responded, ?we are almost out.? Itwas super frustrating because I was looking forward to the whole experience. The staff were LESS than helpful. The store neededto be mopped. There was duct tape holding the booth together. For a $13 meal, I was REALLY disappointed. I am not trying to be arude patron, but if this was my business, I would want to be informed. Read more
There were 2 employees working when I arrived. At first I thought it was 1. They were busy with not nearly enough help. No sign... of management in the building. My fiancee had the original to which he said was real good with the exception of it not beingmade right.I had the fiesta chicken. The sandwich was ok but would've been real good if the entire outer rim wasn't so hard andI could've enjoyed my sandwich. My wait was 30 minutes before I went back to the front to remind them I was in the buildingwaiting. Then I still waited another 15 minutes. It just didn't we as if there was any enthusiasm as to getting any ordersready. Their pricing is on the high side but worth paying when the service and food are both good. I will say I was givencomplementary bags of chips to go with our sandwiches due to the long wait. Read more
Haven?t ate here in a long time so decided to stop by and it was a very good experience all the staff seemed friendly and the... food is just as good as I remember! Will be coming back for sure Read more