Reviews for Cracker Barrel Old Country Store in Lumberton, NC
Had gone here a couple times in the past and it always seems the servers are unhappy. Didn't go back for about 4 months and... decided to try it again in the beginning of October and had the best service ever. Kris is outstanding, he's pleasant and alwayson top of taking care of us. We have gone back 6 times since the beginning of October and we always ask to be seated in hisarea. Service has been great ever since. If he isn't working we leave and go find somewhere else to eat. Seriously a greatexperience having him as our server. Read more
The food is always good, but tonight I was not happy. The waitress was obviously getting over a cold, no mask. When I checked... out, the cashier was totally out-of-it. Her eyes were darting left & right, not on me. She took the mints i bought & put themnear the register on the opposite side of the counter. After I paid, she did not return my mints to me. I had to reach over adisplay to get them. She never even noticed. Read more
This location very horrible with customer service. Today Sunday 7/24/22 I had the very worst experience with ordering my... breakfast. As I'm a truck driver I first tried to do a phone order as I was about 40 minutes from the location. I sat on thephone as it rang the whole 40 plus minutes as no one answered strike one. Then as arrived to the store to inform of that issueit seemed to had been brushed under the table. As I now tried to order my mom's pancakes they didn't have a side I needed so Itried to work with something else. Then my one very specific request was very hot syrup. Now as my meal arrives I feel andnoticed it was not hot not even worm. I then shared that with the team member she pretty much argued me down saying it's hotnever even tried to accommodate and fix my displeasure. As then I talked to one manager of this issue she said they'll take careof me on my next visit and meal would be on them. The another manager I spoke to late then tells me no ill give you 35% of yournext meal. Now while I've wasted 1hr 30min plus of my driving time. In trucking world that's a big blow. Still hadn't eatenafter all that. I would never go there again. Jay Read more
Definitely needs better management. No silverware ready, told that it's the servers jobs to make silverware sets for the hosts... to seat with the customers but they don't like to do it. The host said it happens every single Friday Saturday and Sundaythey're out for hours. We finally requested plastic sets after our bread was on the table with no way to spread butter. Ourserver was sweet but very soft spoken, I had to keep asking her to speak up. They told us five minutes after at ordered thatthey were out of fried chicken for my mom's order. Our server told us twenty minutes later the grill was backed up. Another tenminutes and forgotten syrup by the server twice we were able to eat. Food was sub par, ham was like leather and Mac and cheesewas gritty. Definitely a chaotic restaurant. By far the most below average experience I've had at cracker barrel. Read more
The food was very good. Our waitress Angela T was excellent. She was so pleasant and smiley. She helped explain the new menu ,... brought our food and drinks promptly. She checked to see if everything was okay with the meal. My wife and I enjoyed her somuch. Read more
We stopped for a late bite. Food was good and fresh, but staff was already a little too tired for the evening. Overall, ? fairly... good. Read more
I really enjoyed eating here, this place takes me back. My mom and I used to love eating from here for some good country food.... It?s not as good as hers and grandma?s home cooked meals. But it?ll do.. ?????? It?s very good food for the price. There?s anice gift shop, you can browse while you wait on a table or you can wait until you finish your meal. I bought a very nice pairof beaded sandals from here, I actually wore them on my wedding day ???????????? If you have never ate from Cracker Barrel, youshould definitely stop through sometime!!! Wonderful staff and clean restrooms. Read more
First time at Cracker Barrel & loved the fried apples. They come with most plates as a side. Also bought a few things at the... shop connected to the resturant. Clever idea making people walk through the store first to get to the seating area. Read more