Reviews for Baskin-Robbins in Lusby, MD
Hours of operation are until 9pm but these lazy employees decided to close early. Looks like I'll be going Hersheys down the... road Read more
Placed a doordash order and they go into my order nad completely changed what I ordered, I ordered two banana splits and they... just give me one vanilla scoop and one strawberry scoop in a cup and nothing else. Try to call them and they never answer thephone this place needs to be shut down horrible service. Called 4 times and they ignore the phone. Read more
Placed an online order (1/11/21) for their unicorn cake from out of state so my daughter could pick it up for her birthday... (1/16/21). Instead of making it exactly like the picture (or at least come close), they decided to use an awful colorcombination and a Christmas tree horn without even consulting me. It's like they didn't even try....brown ears and theeyes....ugh! Contacted customer support and Kristine Robey was of no help at all. I was told that they are taking measures thatit doesn't happen again. Okay...well that does nothing for me now. Buyer Beware and don't expect anyone to rectify the situationbecause they'll just stop communicating with you!!! The worst customer service on the planet. I wish I could give this reviewzero stars. Read more
Was trying to get ice cream for my child. Lady looked at me like she was doing me a favor selling me ice cream. Terrible... customer service. Guy at the register didn?t know how to print my receipt. Read more
Ice cream is good, but they are often out of waffle cones, and the girl that took our order was not friendly at all.
Gentleman at the counter was very friendly and gave me a generous scoop of ice cream ???? Made my day much better
The young woman who took our order let two of us in the group order hot fudge sundaes without bothering to tell us they had no... hot fudge (how is that even possible?). Rather than refund the order, they gave us extra scoops of ice cream. I wasn't reallyinterested in extra scoops of plain vanilla ice cream but didn't want to hold up the line further. Out of the four people in thegroup, all disliked the taste of the ice cream we had and those with waffle cones said they were stale. One had paper on theinside of the cone, which was pretty shocking and annoying to bite into. Poor customer service, bad ice cream. Not at all theBaskin Robbins experience I grew up with. Read more
Walk in around 1230p and none of the ice cream is out. Waited 5 mins for anyone to acknowledge us. Was treated very rudly with... my 3 year old daughter. I asked if the ice cream would be available soon and one employee said ya soon. I asked how long andthey said really soon and I could wait. Then some lady comes yelling out the back saying whoa no I won't be ready for another 45mins and you can wait if you want in the most condescending tone the. Proceeds to yell at her colleagues. Read more