Reviews for Burger King in Lutz, FL
Specifically asked for no onions and they put them on the sandwich anyway. Was charged for cheese on our fish sandwich and they... didn't even add it. The onion rings are always only filled half way and we pay extra to get them. Read more
Terrible experience, we ordered two whoppers, two ice creams, and some fries and it took twenty minutes to get our food in the... drive thru, there was absolutely no reason for this because there were only two cars in front of us who didn't order massiveamounts of food, no customers in the store, and two employees. The only explanation is lazy customers service. Read more
Worst experience in customer service of my life the Night shift manager that works there absolutely doesn?t know how to... accommodate customers. I placed an online order for a T-Mobile Tuesday redemption and showed her that I placed the online orderthrough the mobile app because she couldn?t see it on her and she refused to allow me to redeem the reward even though she couldclearly see it on my phone she is unwilling to accommodate a customer even if she has proof staring her right in the face worstcustomer service experience I?ve ever had in my entire life Read more
I drove up to the drive thru speaker and advised the cashier I had a coupon for 2 whopper meals for $8.99. The cashier said okay... and took my order. Once I arrived to the window I was given a total of $13.55 and was told the coupon was expired. I reviewedthe coupon and it did not expire until May 1, 2022. The cashier said they can not honor the coupon and there was nothing she cando to accommodate the order. Between going back and forth and trying to get an understanding of why if I have a valid coupon canI not use it my food got cold, my drink was watery, and my fries were soggy. This was by far the worse restaurant experienceever. The cashier who said she was also the manager Stefanie, did not value my business. She repeatedly said there is nothingshe can do and as a manager I believe that there was something she could?ve done. As a customer, my time was wasted, my moneywas wasted, and I was very unhappy with this experience. I will not recommend Burger King on Van Dyke to anyone. Read more
Today, we decided to eat at Burger King located at: 3911 Van Dyke Road, Lutz, FL 33558 Store #10676. This location requires a... mask to be worn within the facility. First impression was the cleanliness and being greeted right away from the shift manager.He was patient and we had a great conversation during the ordering process. The flow of the operations felt very fluent. Themanager was calling out orders with the crew confirming, while providing statuses. This steady stream of communication continuedduring my wait, as we ordered as a 'take out'. My biggest reason for a 3-star rating is the appearance of the food (see bulletsand images below), rather than the performance (or lacking thereof) of the crew / staff. 1. One sandwich could have sparredsome mayonnaise. 2. The other sandwich had cooked burnt lettuce and it ruined the sandwich for me. Not sure why the lettuce isdestroyed. Might as well not even put any on there. Recommendations I'd like to see on my next visit. R1: A proportionateamount of condiments on the sandwich. R2: Lettuce in it's normal and fresh crunchy structure. Read more
Dec2019 Facility is nice and clean but the food is far below a typical Burger King. The crispy taco is old and hard to bite and... barely any meat or fillings. The sandwiches are also stale and cool/not warm. Read more
This store needs plenty of cleaning. Ants dead and alive along the windows, next to dining tables. Grime in every imaginable... crevice. Dirty counters and drink station. Needs a complete shut down and deep cleaning...and the crispy chicken sandwich wasover fried. The manager was busy standing at the counter looking out into an empty restaurant instead of taking initiative andwiping down surfaces, or having an employee do so, as there was one customer at the register. Read more
Went to take the second bite of my Whopper and a large un-chewable piece of something was in there. Left it on the counter for... the personnel to see. Think it may have been the part of the onion that usually gets thrown out but not sure. Read more