Reviews for Starbucks in Madison, CT
I've been frequenting this Starbucks for about 3-years now and I gotta say, they keep getting better and better. Props to the... manager(s). They've become super friendly and orders are accurate. Keep it up Team Madison! Read more
I come here every week in the summer sometimes 3-4 times. The staff here are wonderful. They are always willing to fix something... if it is incorrect, and it does get quite busy here being one of the only Starbucks around in a busy town, but they do theirbest. I will say at some points if you order in store if the mobile app isn?t working or says it is out of something, it takes awhile if it?s busy. Also, sometimes the app is incorrect and I cannot mobile order my drink so I need to go inside. I try to letthem know so they can update it but it?s happened a lot. I can overlook it because they are very nice there. Read more
I am a frequent customer at this Starbucks and am not satisfied with my order. I ordered a small decaf iced coffee and they gave... me a decaf hot coffee and when I told them i wanted a decaf iced coffee they said "we don't do decaf iced coffees and we only dodecaf iced merricano" (I don't know how to spell it) and I've gotten a iced coffee there before which was weird and I asked fora brownie not warmed up and they gave me a brownie warmed up. I also asked for ice and I made the hot coffee a iced coffee. I amnot satisfied starbucks.... do better Read more
The staff does the best they can and are diligent and really friendly, but being one of the few Starbucks on the shoreline... they?re often understaffed (esp. in Summer) and overwhelmed by a crazy amount of traffic in the mornings. Doesn?t help everyoneseems to have the most complex order ever which keeps things on the slower side. Recommend that you order ahead in the app andpick up as that is a reliable way to get in and out without a wait. Read more
I just placed an order and the order was messed up twice. There where people in line complaining about their orders as well I... just got so annoyed I ended up leaving when I got home I tried to call and of course nobody picks up the phone. I have alwaysordered an iced matcha never once have I been asked by any Starbucks how much matcha do I want in it then they mixed it in withblack coffee. Ask for an iced drag and drink and those weren't even correct. I understand maybe you have some new trainees inthere but the amount of money that people drop at Starbucks you should at least get your orders correct. Read more
I ordered a hazelnut hot chocolate for my mother, which she said was delicious. I am unaware of what my friend ordered, but her... and I both got skim milk in our orders. I was in a hurry so I drove home and didn?t get to drink my latte until I was inside. Itsmelt rotten, and to be a decent person, I tried to drink it. Nope, spoiled milk. The only reason I know it was spoiled wasbecause I had just emptied my old, two week expired milk out of my fridge. They smelt 100% the same. More staff is also neededat this store. Two workers were doing their best making drinks while another one was at the register taking orders. The finalworker wasn?t doing anything. The hazelnut hot chocolate is the only thing keeping this at a steady 2 stars. I went to get thehot chocolate for my mother and she wasn?t disappointed. Read more
Hard working staff but their system to manage orders is disorganized. Orders are consistently missed and you patiently wait till... 30 min passes and you finally ask what happened to a decaf coffee and black cold brew (all pre made and require no fancy work)weekends are bad and it keeps happening. Feel for the staff. Just need management to work out a better process Read more
Good location as it?s right on the Post Rd and close to the highway. Coffee is good. What?s a plus is that there?s outdoor... seating. Read more