Reviews for Pizza Hut in Madisonville, KY
Got three melts that were burnt, hard and nasty , so was the brownie. The only thing that was descent was the pizza. Will not go... back, just a waste of money. Read more
The service here has gone downhill since moving downtown. I've placed orders twice and when I pull in to pick up, I'm informed... they have no idea where my pizza was and they'll make me a new one. I fell for it last time and when I pulled back around topick up, I was told they accidentally gave it to someone else. If you want to drive in loops around Pizza Hut and never get anyfood, this is the place for you. Read more
Ordered online. Got text it was out for delivery (less than 2miles away) wasn't delivered for another 30min and arrived cold! ... Manager on duty was very polite and refunded my money. My biggest issue is that this is the second time it's happened likethis. Great pizza bad delivery system Read more
Cook it and cut it. That's the only two things that ya'll have to do. You got the cook it part right. Tasted good, was hot when... I received it. However, nothing more annoying about carry out pizza than it not being cut. IDK maybe I'm being petty, butcutting a pizza isn't that difficult. Three stars since half the job wasn't done correctly. I'll come back, but I hope ya'llsharpen the cutters beforehand. Read more
If I could give no stars, I would. I called my order in and was told it would be ready in 15 mins. I arrived in 15 mins and got... in the drive-thru line with 4 cars in front of me. Ten minutes later, when the line hadn't moved at all; I parked my car andwent inside. As I did, I passed a family with 3 pizza and 3 sets of wings. I had ordered 1 pizza and 1 set of wings. When I gotinside, the screen said my food was ready, but the staff said they were "trying to find it" (as though pizza sprouts legs andcan walk away). No! That's code for these jokers gave my food to somebody else, probably while I sitting in the drive thruwaiting to be served. And then they weren't even smart enough to restart the order. They then wanted to run my credit cardwithout giving me the food. This would have effectively held me hostage and made me wait for them to make it again. I left. Ifthey are doing such a great business that they have to give your food away before you get there to claim, the don't need mymoney. I would not recommend them and I have no intention of going back. Read more
Placed an order for delivery. After 30 minutes passed the estimated delivery time, my wife called to find out the status. She... was hung up on twice, transferred and hung up on once, and once was on hold for 10 minutes only to be hung up on again. Finallyspoke to someone to cancel the order and the lack of professionalism is appealing. Also when order was placed they were notgoing to honor one of their own coupons. It was a s**t show from the start. We understand some places are understaffed but thiswas uncalled for. This was no small order (over $50) and we will not be giving them another chance after our last twoexperiences. Read more
Thought we'd give the new pizza hut a try. Big mistake. The pastas came so dry we couldn't swallow them. The store apparently... didn't have the drinks we ordered so the driver came without any. When we asked if he could bring us back another kind we weretold to call the store. Did they just plan on keeping our money. When we called and asked for the drinks we also asked formore Alfredo sauce to be sent for our pastas. Looks like they just pulled it out of the fridge and stopped it into sauce cups. No warming it up at all. Looks like it's back to Dominoes for us. Read more
Good to see Carrie back working in the Madisonville store today. This pickup order was the easiest and most coordinated... experience I've had with the Madisonville Pizza Hut in years and it was definitely due to her experience and professionalism.Would love to see her back in this location permanently. Read more