Reviews for Tropical Smoothie Cafe in Manassas, VA
This place is disgusting. I went there today and ants were crawling all over the counters. I informed the young kid that took... my order and all he said was thank you. They didn?t even try to clean up the ants. The girl that made my quesadilla waseating while making my food with gloves on. Will never come to this one again. The best one around is off Hoadly Road. Read more
My only complaint, there are a few of the associates that add far more ingredients than the recipe calls andor, when the... smoothie is not "blending", they add more water or more fruit. 1. It obviously waters it down 2. Inevitably, this makes WAY toomuch so then you are losing nutrients and if you ordered a supplement (or several) you are not getting everything you paid for,and at an extra $1+ (depending on supplement) it is pretty irritating. If you go in the morning the owner will probably be thereto make your smoothie. He runs a great shop and has a good staff. This location has a great deal for smoothies before 10am,$3.99. Read more
I ordered the Chicken Pesto as I always do but when opened the it up there was barely any chicken and barely any pesto. What a... disappointment, I was really looking forward to this but now I only taste naan. Read more
I ordered a chicken pesto and I just got back to work to see there is barley any pesto on the sandwich which is a waste of... money Read more
I stop here at least 3 times a week. The staff is wonderful and everyone is always so friendly and the manager is even more... friendly. Today I stopped in and purchase a super green Caesar wrap (my favorite!) while sitting in my car, enjoying my wrap, Igot half way finished and noticed a large insect in my wrap. The insect was not alive but it?s clear that it was a bug.Resembling a very small cricket (maybe) I?m not sure. Covered in Caesar sauce and flattened because it may have been smooshedfrom the way they wrap the sandwich. I?m so disappointed. The drinks are very refreshing and as I stated, everyone is so nicethere. I did call to make a complaint and the manager was not there. The young lady that took my call was very apologetic andstated she will make sure she gives the manager my info and make him aware of the situation. I advised her, I don?t want mymoney back, nor do I want a free meal/drink. Just examine the store better, especially the area where drinks and food areprepared and to please make sure the manager is aware.Their location is ALWAYS clean so this was definitely a shock. The seasonis changing and people will start to see small insects a lot more with spring here and summer approaching. Even in restaurants.Clean!Clean! Clean! Tropical Smoothie is my favorite spot and I just hope this doesn?t happen to anyone else. Love your customerservice food and drinks but, I think I?m done. :( Read more
The place is so clean and the young lady working there is so polite and nice. This is my first time at a Tropical Smoothie Cafe.... I'm really happy that I have such a great shopping experience. I ordered an island green and a detox island green, and 2cookies (chocolate chip and snickerdoodle). The detox island green was pretty good. I'm glad that the ginger was mild. The cupwas so big that it literally took me 3 hours to finish. This might be a great way to lose some of the covid weight I'm carryingaround. Lol!! The cookies were great, too. Read more
Walked in didn?t know what to get, I told them I wanted a healthy smoothie, guy said island green, ordered it. And man it is... good, both the smoothie and customer service. Business how it should be thanks for the recommendation I found my new favoritedrink. Read more
I ordered delivery from the website, 2 smoothies, and 2 food items with some extras. Only received the smoothies. Called and was... told I could come in and get the items, (could not-no car and watching a baby) Asked for a refund for the food items, was toldthat they needed to call the manager to find out when they could refund my money. Waited over an hour for them to return mycall, called back twice and line disconnected as if they hung up the phone. Called again and was told they would call themanager right then, was on hold. Was told he would refund my money for the food items but I had to go to the store at a specifictime to get my refund. Called doordash because delivery is "powered by doordash" they said tropical smoothie collects all moneyand tips so they cannot help with refund, they connected me with a corporate representative for tropical smoothie, who told me iwould be refunded for the entire amount of my order. Has been almost 24 hours-no refund. Looked online and found corporatereviews from others with the same experience at other franchises. Shady business practice to take online orders but not be ableto refund online for items a customer received. Seems like a way to make it so inconvenient to get your money back that you giveup. Would not recommend ordering online Read more