Reviews for Chipotle Mexican Grill in Mansfield, MA
Came in to get burritos with my family. After waiting in line for 15 minutes we are told by the employee at the first station,... ?No burritos, we are out of tortillas.? Ugh, fine, we?ll just get bowls. Then we get to the register and there literally astack of tortillas at the mobile order station and they are making burritos. Not sure if first station employee just doesn?tlike making burritos or what!?! A burrito restaurant with no burritos? Disappointing. Read more
This is the second time I?ve gone in to order a vegetarian bowl and they did not have any vegetables. To make matters worse,... the guacamole had turned brown so who knows how fresh it was. Cancelled my order before I got to the check out. My husband gota salad with steak which he said was fine but they did not have any dressing for the salad. Not going back. Read more
I ate here last week I ordered a steak bowl large drink $16 This week I ordered the exact same thing $22 Tonight the place was... no nasty I could not find a clean place to sit trash containers were over filled and trash sitting next to them with fliesbuzzing around they were not that busy. My portions were half what I had last week never going back girl at the register wasrude. Coke zero was out I ask she said no time??? I was only one inline and there were at least ,, 7 working. Read more
I love chipotle, it?s my all time favorite?but I?m also about customer service. As a corporate chain I figured that?s important... too. There?s a whole HOUR before they close and they are already cleaning up and putting food away and then telling me ?oh weare out of that, oh it?s in the back? and looking at me like I?m suppose to say ?it?s fine?. Oh! And on top of those commentsthe ?I?m sorry it?s late at night??it?s 9PM you close at 10. I feel like a restaurant should be prepared for whatever situationuntil 15- 30minutes before closing. This review may seem petty, but this has happened more than 5 times in person and via ubereats. So I?m a little frustrated with this location. I actually had to add to this review since I just attempted to eat my bowland literally walked to the trash and threw it out. Read more
Confirmation Number 9YI-CA3. Ordered on the Chipotle website for delivery since I needed to quarantine. Door Dasher stated they... delivered the order but I never received my order nor a photo confirming where it was delivered (and nothing on a doorbellcamera). When reaching out to Chipotle support to chat with a live agent, "best they could do" was refund the amount. I had toask if I had any other options or if I had to "just reorder" if I still wanted to eat with them-- it was "just reorder". After apoor experience like this, why would I choose to do business with Chipotle a subsequent time? There is zero accountabilitywith the delivery service Chipotle chooses to partner with. (For the record, yes I can see Chipotle's perspective how thiscould be considered a scam. What about those orders where this genuinely happens?) Read more
besides the fact that they constantly decide randomly that they aren?t going to accept in person orders. i waited 30 minutes for... a bowl? ordered extra chicken and this is what i get for 13$ thnx Read more
THIS location was fabulous! We've been to other locations but this one, by far, is outstanding. First, the doors and floors were... clean - great 1st impression. The servers were outgoing and friendly. The cashier double checked to make sure we had everything.The food was excellent! While eating, I noticed that there were no customers in line. Typically, that's when employees startgoofing off (at other locations). But here, I observed employees working harder! Cleaning everything, I mean EVERYTHING!Rolling out the stainless steel tables to wash the floors, cleaning the glass shield, wiping down all the counters while otheremployees restocked and cleaned/replaced bins and prepared orders for pickup. A few more customers came in and they weregreeted and served promptly. The entire staff worked so well and seamlessly together - not 1 slacker! No loud talking orgoofing off. Very professional. It was such a pleasure to see younger people taking such pride in their work. Five stars to allthe employees working on School Street, Mansfield, MA on Sunday evening, 5/9/21. ???? Read more
I came to this chipotle and the only person that helped me was a kid name Miguel he was very kind and the only person working... everybody else were standing around while there were five customers standing in line he was very patient and he has great workethic he takes his job seriously I respect the young men of his caliber I really appreciate his help I wanted to say somethingto the other workers but chose not to and figured that I would come here and talk about my experience I am a union constructionworker I will be contacting Miguel and trying to help him obtain an apprenticeship in my union because his work ethic isrespected everybody else Should take lessons from him?. I?m posting a picture for validation Read more