Reviews for Cold Stone Creamery in Mansfield, TX

My rating has nothing to do with the cleanliness or quality of the treats. It is over the service we recieved. My husband and I... came in tonight (12/2) between 8:30-8:45. We waited in the busy line happily. Ordered quickly without issue, and watched as theice creams were prepared. My daughter has never been so she was in awe, thankfully, and distracted by the completelyinappropriate conversation these teens were having behind the counter. They were shouting loudly about how one of the boys was?sooo rude? and how he ?called me (a blonde cashier with glasses) ho? and another girl commented ?well you have had like 10guys?? at this point they made eye contact with me. Not wanting to draw attention to the situation and make my daughter aware Ikept my mouth shut. Had she been less captivated though I could easily be explaining what the term ?ho? is to my 10 year old.It?s highly unprofessional, even for teenagers, especially in a family establishment. Very disappointed. I hope that this reviewwill serve to make parents aware of possible things their little could overhear and maybe help management addressprofessionalism. Read more

The people were very good and the rocky mountain candy was great but the ice cream cake was dry. The ice cream was very good.

the service to some customers is bad depending on the color of the skin is how the white girl treats you I really like cold... stone ice cream but I will not return to this location Read more

I had a great experience there last week. Two young men were working and were fast and friendly. They were very polite and knew... how to handle our discount. I always love their ice cream and this time was no exception. Read more

Amazing ice cream unlike any kind you have ever had. Staff was sooo friendly and courteous. Offer military and first... responder discounts as well. A must try Read more

Very nice store. I don?t know if all ColdStone stores also have the Rocky Mountain Chocolate Co, items but this one does. They... offer all the goodness of both and the smell of sugar and waffle cones is delightful. The store is very clean. Read more

The customer service is beyond amazing. We came to celebrate a win at Field House & the evening got so much better with this... treat! Great place to visit on any occasion! Read more

Always wanted to try Cold Stone I was so happy one opened right here, the staff is very nice and helpful they recommended for us... the best things they had and did the order perfect the ice cream was kinda pricey but I was worth it. Read more