Reviews for Papa Johns Pizza in Maple Heights, OH

I called the nearest location to my home. Somehow the order went to another location. They said it would 35 to 45 mins for my... order to arrive. I had to call. It took over an hour for our pizzas to arrive. Then one of the workers from the nearest storelied and said, It's always been that way (for the pizza to come from another store) NO IT HASNT!! IF I COULD GIVE LESS THAN HALFA STAR, I WOULD. NEVER AGAIN!! Read more

Cleanliness top notch. The manager Dale was super sweet and helpful, not to mention easy on the eyes. Food was fresh and that's... always a plus. Read more

It was excellent, the pope bowl was great I love it, without the crust, they came up with something amazing

Our pizza is 55 minutes late. With no notice. It is not the first time this has happened either. I have five hangry teenagers,... and a hangry wife. And the ?papa track? is useless if the cars don?t have the GPS in the car toppers to track them. Read more

I used to like their Pizza in the past but recently the quality has really went down I ordered the Works pizza and the toppings... did not taste fresh and the crust tasted like it was frozen dough not made from scratch they need to stop saying "betteringredients better Pizzas" on their commercials that's not true! Read more

Service was poor. Manager would not honor wings that were supposed to be replaced previously when the delivery guy dropped my... wings on the ground outside and said here you go. I said no way! So the today the manager said I was gonna have to pay for myfood which was a no brainer. He rudely put the phone down as I saying hello hello. I had to hang up and order through doordashwithout any problems. Needless to say I didn?t have to hear about previous manager being fired for stealing. Food was okay.Thanks doordash!! Read more

Friendly, courteous staff. My three orders there have been prepared perfectly and on time when I went to pick them up. Not the... world's best pizza of course, but the staff do things right and the results are solid. Papa Johns isn't my first pizza choicebut I like variety, so I'm sure I'll go back some time, without hesitation. Read more

We ordered at 840pm and was told the wait was 32 minutes. 1.5 hours later they were waiting for a driver then they would start... our order. 2 hours later our driver was on the way and we were offered half off the pizza not the whole order but when thedriver arrived he wasn't aware of the discount. The pizza was cold and my wings were BBQ not Buffalo and also luke warm whichmeans they lied, we made it clear we had hungry kids and they assured it'd be faster. I would never recommend this locationthey are terrible with customer service. Read more