Reviews for Firehouse Subs White Bear Ave. in Maplewood, MN
The staff were awesome, pleasant and efficient. Zachary was very kind and helpful. The parking lot is being redone right now so... getting in and out was a little difficult. Read more
On Saturday 10/22 my family stopped in for some sandwiches. We waited 8 minutes before being greeted and asking about our order.... There were two people Sitting and waiting for food when we arrived and then us. It seemed the employee needed time to finish sowe waited patiently. We ordered but we?re never give. Help for the kids drinks or told to pick out chips. We ordered at 12:54.At 1:20 my name was called. Others had come in while we were waiting. There were two employees at the time we ordered. When wegot our bag of food it was covered in sauces and other stuff. Every container was messy with sauce and some kind of jelly. Mydaughters meat was wet. And my container was so messy I got sick to my stomach. We showed the bag and containers to the employeewho had arrived as we We?re finally being served (now 3 employees) and she raised her voice and became upset. She said theydidn?t change their gloves and shrugged it off with no apology. We asked for a refund but my partner said ?the purpose Of theFIng gloves is to keep the food safe and clean? so so threatened to not refund and to get the F out of her store and went on forwell over five minutes about calling the police and heckling me as I was trying to get the kids out. It was horrible andunprofessional and clearly they did not care they served unsanitary food. She was not at all apologetic and then did not refundthe full amount although she got the food back and continued to cuss and threaten us. Read more
Customer service is a joke here. 10:37 on Friday and it seems like my sandwich is the last thing on anyones mind. Person... behind the counter can hardly open her eyes she?s so high. There all doing prep work and not caring about the actual customersinside the store. Read more
The rudest people the lady that took my order was on her phone and didnt help us till she was done woth her message. I asked for... extra pickles and when I was leaving I asked to make sure i got them and the other lady working said if you asked they would bein there. Well I live firehouse subs but wont be going to that one again. I was treated like i was a nuisance. Read more
At least the food here is great even though the employees attitudes that work here is a joke. Came back and literally waiting... over 15min for someone to even take our order. I won't be back at NOT to this location!! Read more
The doordash ap was updated to include boxes to check for desired toppings. The sandwich came with two toppings I didn't want... and had unchecked those boxes and did not have the added toppings. Sandwich was a huge disappointment. It also was not madeand my dasher had to wait for a long time. I feel like it was a giant waste of $20 Read more
Hero is your classic meaty delicious sub. A big hit on taste and here I doubled the meat and the presentation gets alittle bit... messy, but worth it. Disappointed at the small tables for dine in, and not setup well for Covid. I would recommend either adelivery or a to-go order. Read more
Love Firehouse subs in general; however, this location is mediocre at best. We've frequented this location over the years and... have noticed a dramatic decline in quality- food, cleanliness and staff since covid. Our last visit was when it took myquestionable nature toward sanitary conditions to write this review and never return. I noticed a staff member sweeping andremoving trash, who afterward put on gloves without washing hands. My significant other has to avoid dairy due to anintolerance via nursing, can only assume that simple cross contamination of sauces and surfaces caused a 'slip-up' with ournewborn. My background is in healthcare so I take sanitary practices seriously, so I advise anyone whom question establishmentsto avoid this location. I can only assume ownership/management are focused on bottom-line as opposed to spending a few extradollars to go the distance; which is typically the case in food industry. Read more