Reviews for McAlister's Deli in Maplewood, MO
They use deceptive practices at the counter when ordering, and I have no doubt they are trained by corporate to do so. It all... started with a simple "choose 2" meal, seemingly harmless on it's own at $9.59, I got a half sandwich and side of soup, theemployee asked if I wanted a pickle spear, not disclosing it cost an extra $1.50! I then ordered a soda, again the employeedidn't ask what size, not that they have many with the only sizes being too small and too big, but the employee justautomatically charged me for biggest soda I've ever seen in my life at $3.69! of course I had to have a cookie so I grabbed one,which didn't have a price tag on it, but it's a small cookie it can't be that much right? Wrong! $2.25! Of course as you orderthere is no customer facing display to show the cost of anything, so in the end my humble 'Choose 2" meal cost a walled draining$18.58! I will never ever go back to McAlister's Deli, not only because of the prices but the food was really mediocre! Read more
Placed a delivery order through their app. Order did not go through but my card was charged. I called customer service and they... said the order failed and the transaction would not go through. Placed another order while on the phone with customer serviceper their instructions. Order failed but my card was charged AGAIN. So I have this money being held in my account and no lunch.Called the store 3x and no one picked up. Between this incident and the quality of my last 3 orders going down. I don?trecommend ordering from them online or over the phone. Maybe go into the store so that if something is wrong it can be takencare of on the spot. Delivery/Online ordering is not reliable. Read more
I ordered online. Went in to pick up. Manager and employee were at the "pick up" cash register. After they handled whatever they... were doing, they both ignored me and went in the back. The employee who was bagging orders has her back to the "pick up" line.She bags my order and then 2 others. After ignoring myself and the person behind me, she yells out "does anyone have a pick uporder". He gets around me and gets his order first and I finally get my order. Not the first time I have felt they were lackingcustomer service or organization? Not sure which is the issue. But I do know this is not my favorite McAlisters location. Read more
Preface: I don't think this was the workers' faults. They seemed understaffed, which reflects poorly on the management and/or... ownership, not them. On a lazy, slow Sunday afternoon (like 2 other people in there when we arrived), two meals took ~45minutes. When we finally got our food and got tea refills, they didn't add ice--so we sat down to eat with two lukewarmdrinks...and then realized we weren't given forks. It would take less time for us to get home and use our own silverware than towait in line, so we left. Read more
You can tell they are short staffed. I?ve never had my online order actually be ready by the time I arrive. My only complaint is... that they were so rushed trying to keep up with orders that my order was sloppily put together and definitely skimped on thecheese aside from just sprinkling the top layer. Read more
I had the McCalister Club and it was AMAZING! This was my first time.here and I expected for my sandwich to be made like Subway... sandwiches and on similar bread but when I received it, it wasn't. It was even better! I can tell it was made with delicacy andcreativity. The bread was toasted and it was just so good. I cant really describe it but I will send a pic and also. I waitedunder 5 minutes for completion of my order. This is now going to be one of my go to places!!! Read more
The kids menu is nice in that it offers different choices like French bread pizza, chicken broccoli bowl, and baked potatoes.... These kids meals are very well priced as well! The soups are good and the variety is nice. In this area, there aren't too manyplaces to eat, so this is nice to have. I love participating via Google Reviews - if you find this review helpful, please clickLike below. Thanks! Read more
We would suggest picking up your order at the location. We have tried delivery, putting notes on the order to remind them to put... the butter/au jus sauce in the order, and EVERY TIME things are missing from the order. Now we have to go to the store to pickup, and the food is cold, and has to be reheated. We know now, to avoid delivery. It is not Door Dash's fault, and they can'topen the bag to check. We will let the competition have our business. Read more