Reviews for McDonald's in Maquoketa, IA
Always hot, friendly people, quick service and order ALWAYS correct.
My order was taken by a brand new employee named Neiko. She did an excellent job taking an order for 2 people with no assistance... with a request for light salt on the french fries. She's a little shy and soft spoken, but give her a little time to get used toit and she will be a great asset to the Maquoketa, Iowa McDonald's restaurant! She just needs to speak a little louder, I had ahard time hearing her with all the noise in the background. Unfortunately, my order for the ¼ lb Deluxe cheeseburger came outwith the meat pink. The managers named Jeannie and Xavier replaced it with another ¼ lb Deluxe cheeseburger and it came outpink (not completely cooked) too. The order total for 2 was $20.01. Xavier gave me back $5.84 in cash although I paid with mydebit card and gave me a total of 3 doube cheeseburgers and the 2 gift cards for a hamburger or cheeseburger each. Jeannie wasvery modest and said that she didn't do anything, but she was very polite and brought the second and third double cheeseburgersout to our table and earlier had got Xavier for the mishap with the ¼ lb Deluxe cheeseburgers. Xavier apologized for thesandwiches coming out from the grille pink in the middle twice. The burgers did look done on the outside, so no fault of theemployee on the grille. Being that I had worked at 2 different McDonald's restaurants in Illinois 20 years ago and one of thefranchise stores owned by the same owner as the Maquoketa, Iowa McDonald's restaurant, I told him I know exactly how the grilleworks. Xavier and I both think there was something wrong with the grille itself and will need to be looked at by a technician,possibly from someone not a McDonald's employee. The 3 staff members made a bad (or at least awkward situation) come to aconclusion much better than I had expected, especially Xavier. I told him I didn't want to make a big deal out of it, but I justcan't stomach (no pun intended) pink hamburger meat, that I never could, not even steak. It's well done o Read more
The food just isn't hot anymore. And please don't take the cold fries back to get hot ones. Mcdonalds need to give a refresher... training course to their employees. Read more
Servi e was pretty fast though drove through speaker system was down for replacement. Good team effort, including having a... friendly person greet drive through customers. Much better than a pasted sign over the speakers. Read more
The most come back here, if; I'm ever this way. The employees were very nice and the told me I can do my 10hr here. I'll say... there's room for about 5 or 6 tractor trailers. Read more
The image is of my sandwich, plain ie no Ketechup yet there is just that on it. All they needed to do was bread, meat and... cheese. On top of that both the general manager and a shift manager were there with shirts untucked and looking completelyhaggered. The worst of all is their card machine is down, no notice ahead of time and even had an employee come up to me and notmention any of it. Read more
Food was good, fries are hot. We ate in and there was a long line with only 1 cashier so it took a while to get our food.
Drive thru was packed. Inside was very busy as well. Did a great job shuffling food orders in a timely fashion.