Reviews for Shake Shack Marina Del Rey in Los Angeles, CA
The staff is completely unprofessional. Eating while cooking other people?s food , not welcoming and greeting customers as they... come in, and no name tags apparent. I wanted to see who was in charge to discuss and relay my bad experience in the store so Iwould not have to do this but unfortunately I could not bear to not tell what happen. Christina Soto was acting really flagrantand hostile towards me and I did not appreciate it at all. She has a very nonchalant attitude and is very comfortable where shehas been because she feels like she can not get in trouble. I found hair in my food which is unacceptable at any foodestablishments. They need to find new examples to lead them so this restaurant can be at the level of professionalism it needsto be. All hospitality has left the building and they need to get back in shape. Name tags need to be worn so that way theemployee can be held accountable for their behaviors. Food needs to be cooked and not undercooked. Overall, do not waste yourtime and money here. Bad service. Read more
I really want to like this place. This is my 4th time trying this chain at four different locations. The food tasted fine, but I... just don't find it special. TBH, the price is high, the place looks nice, their food tastes average. Read more
Shake shack is great on the flavors! A bit pricier in my opinion, but still good. We stopped by Shake Shack for a quick... appetizer (of burgers :P) before we were going to eat at Sugarfish. Order on the kiosk. We each got a burger and shared a fry.Burgers and fries all taste great! I do still prefer In N Out based on the value, but it is a good change up :) Food did take awhile to come out for no reason. Maybe took close to 20 min in the early afternoon. Parking in the plaza. Follow the adventure@shoyuthebest on IG! Read more
Buying a chicken sandwich is risky business, sometimes you get an amazing sandwich and sometimes you get a cold, stringy soggy... dog. Consistency is everything. This was my first time having chicken sandwiches at Shake Shack and they were awesome! I havehad chicken sandwiches everywhere and usually KFC makes the best but these were the best I have ever had and are my newfavorite. The classic chicken sandwich was thick and juicy, the pickles were amazing, the bun was perfect. The spicy chickensandwich with the "Hot Ones" sauce (actually spicy), bacon and cheese was almost a religious experience. ????????????. Theseare the most expensive chicken sandwiches in the fast food world (classic $8 spicy $10) but they were totally worth it. I can?tgive advice on anything else they offer because I?m all about those chicken sandwiches. Read more
Today I ordered 2 burgers. They were uncooked. I asked to recook my food and was told by management to go elsewhere because they... were too busy and didn?t have time for games. The service at the other locations are very helpful and kind. Marina Del Rey is ajoke! Management will be on their cell phones laughing and playing and claim they are busy? My question is how can you be sorude as a manager??? I suggest customer service training for the management here because the other locations make the foodcorrectly and are always pleasant. Natalie is so rude. Read more
This was our first visit to Shake Shack and it did not disappoint! The burger was amazing and their fries were delicious. They... were hot and crisp. No limp fries. My husband loved their lemonade as well. Will definitely visit again when down in the area.We are from the Central Valley (California). Additionally, the staff was friendly, helpful and very welcoming. Wonderful diningexperience. Read more
Very very good burger. Excels on the type of burgers it proposes to make. Their fries though, are very greasy.. You season them... yourself, and although they are crunchy I am not a fan of this wavy (?) format. It?s stated that the house beer is made byBrooklyn Brewery (which I know is a good quality brewery) but I found it to be average at best. If everything was as good as theburger I would give the place five stars. But it isn?t. Never tried the shake this franchise has their name for. Too much weighton my conscience for that! Service here was fast and of top quality. All in all a very good option for burgers. Read more
The burgers are very good and I love the shakes! They're made with real ice cream and the flavors are inventive. Everytime I've... been there its been moderately busy to busy. The staff is friendly enough. Parking is free and the amount is adequate. Thestore is in a strip mall so parking is shared and can be crowded but you'll always find a spot. It's in a great area, just ablock off the water in the Marina and there are other good businesses to shop since you're there anyway, like West Marine,Sephora, and White House|Black Market. Read more