Reviews for Carvel in Marlboro, NJ
While many have written about the owners being rude - my primary interaction has been with the kids that run this Carvel... ice-cream store in a daily basis. They are very nice and accommodating to even your trying kids. The Carvel strawberryice-cream tastes very weird and fake in its flavoring unfortunately. I find their soft serve (softy) ice-cream to be way toocreamy for my taste. Even in the kids cup, it became repulsive to eat after a point because of the strong creamy feeling asopposed to it being an ice-cream. Read more
always the best soft serve and ice cream cakes. the staff is happy to design anything on a cake for you and they do a great job... putting enough toppings on ice cream and in their shakes. Read more
Shout outs to Tricia with the superior cake handwriting skills and creative / friendly attitude ????????
My favorite location! Always fresh and clean! Every birthday cakes I order customized and I always leave a tip for friendly... service Read more
asked for extra frosting gel on cake for the kids and they wouldnt do it.... disappointing... Belford store didnt ask twice and... said absolutely! 5 stars for them. Customer service is key in these tough times! Read more
I was lied to by the staff and treated extremely poorly by the owner. We placed an order for an iced cream cake that we decided... to change. When I called to change it, I was given a price by an employee but when I called back to place the order I was toldthe price was wrong and was given a much higher price. I knew what I heard on my call but the lady I spoke with insisted it wasthe owner I spoke with and the price had to be right. I told them to hold on the order until further notice. This wasupsetting. When I called again to let them know (as a courtesy), the owner answered and told me it was already made, and gotupset. When I told him why we no longer wanted it (we were lied to about the price) he got into a fighting match with meinsisting I was wrong and mentioned it must have been an employee that told me the price and not him. That made sense but Icouldn't get a word in with him yelling at me. He told me he didn't need my business and hung up on me. I called back to explainthat his employee gave the price and that's where this went bad...but he wouldn't pick up my call. So here I am. Horrible wayto run a business...let alone a franchise like Carvel! There are lots of other great placed to get iced cream in town. Wherethey treat you better. Read more
Carvel is amazing , however this location has expired flying saucers . Also it was 98 degree day and they do not have proper... cooling conditions all all ice cream was also melted and had a lot of fly?s around surface clean look beyond or not .. Read more
DO NOT COME. Rude customer service. Overcharging customer while under-serving toppings. This is the worst carvel in Monmouth... county. Read more