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Reviews for Subway in Martinsburg, WV

Paula Leopold 1 year ago
1

On July 23rd, i placed an order online at this location to be picked up. It was paid for in full online as well. This was the... night of the storms and several people lost power. We never did at our home but found out through the evening that many othersdid. My husband drove in the weather to pick up the order. Once he got home, we realized the food was ice cold. The orderconsisted of steak subs. The cheese was in whole peices, never had been melted. Who eats ice cold steak subs? And to makematters worse we don't currently have a microwave due to kitchen renovations. I called to complain and was told it was becausethey didn't have power. Then don't make hot subs! We was never even told or given the option to change to a cold sandwich. They refused to do anything for us to make this right. I spoke to the owner, Frances, who i have heard has done this before. Never wanting to take care of customers who have suffered due to the actions of his employees. He did not care about uswhatsoever. He said it wasn't their fault that the power went out. While that is true, it is your fault that your employeescontinued to make ice cold subs that were supposed to be hot. Thankfully. Because i used my discover card i was able to disputethe charge and get my money back. Beware of this location. If they mess up your order they won't make it right. Read more

David Park 1 year ago
4

Eat here probably once a week, it's not going to wow you, but quick and easy.

susan spong 1 year ago
4

Ordered online and food was ready when I got there. Was delicious.

Yolanda Ross 1 year ago
1

Because my food was sloppy and my bread was burned.

William Rodgers 2 years ago
5

I come in pretty regularly for a post workout meal. The staff is always pretty nice and make the sandwich just how you ask. Wish... they would keep egg whites on hand for breakfast sandwiches, but still delicious. Read more

Andrew Samino 3 years ago
5

The cleanest Subway I've been to. Veggies are fresh - owner is working most of the days.

BTS Lover 124#LittleShadow 4 years ago
5

Very delicious like the one in the commons very nice staff too I recommend these two and Firehouse sub places only I don't trust... elsewhere Read more

Daniel Gallegos (taco) 6 years ago
4

Food was good. Everything tasted fresh and was prepare to our liking. Staff was courteous. Amenities were clean. Drink selection... was bad. Chip and cookie selection was good. Read more