Reviews for McDonald's in Massapequa, NY
This McDonalds really needs better leadership and organization. I order the same thing at least once every week for my... daughter's arrival home from school while I work. AND EVERY WEEK THEY GET THE ORDER WRONG. However this time I am prompted toright a review for a few reasons: 1. They FORGOT FRIES - like how you forget the foundation of franchises menu item; 2. Mariathe manager on site was extremely unhelpful. I paid for Uber and she insisted on me coming in to get the fries. What sense doesthat make if I'm will to pay upcharge and delivery fee for food? 3. FRIES!! You forgot fries is a kiss Happy Meal!!!! Pleasework on processing orders better. Read more
No one speaks English in there. Total dysfunction. You wait 30 minutes for a simple sausage egg and cheese. They have no idea... what?s going on in there. Very poor management Read more
Unfortunately, our neighborhood McDonald's has fallen into some mis-management. Every single take out order that we have been... picking up over the past few months has had either one, or several missing items, or an item not as ordered. Causing us to haveto come all the way back to have the error corrected. This last time we actually checked, and made certain that all of ouritems were accounted for. But we got home and realized that the double quarter pounder with bacon that was ordered as part of ameal was correct on the label afixed to the box, but incorrect in the box. So, back I went to get the item corrected. Theyoung lady that helped me was very apologetic, which refreshing and not the norm in these situations. I showed her the label,opened the box, and showed her that it was wrong. She went to the back, and came back 3 min later with a new box. I checkedthe box, and although the label on it specified "no sliced onions", there were onions present. By this point my frustrationlevel was reaching a fever pitch, so I asked to speak to the manager Claudia, whom I had just seen 15 min earlier when I placedthe order... but i was told that she was gone for the night. I found this strange since there were so many teen employeesworking. Nevertheless, she went back and brought back the correct item, which I then went home to eat with my now coldfries. Other than a sorry, there was no attempt at trying to guarantee repeat business. I suppose that a sorry should sufficewith the lack-luster customer service that the consumer must endure in these days. Just another unsatisfactory visit to apreviously pleasant McDonald's! Read more
My friend, Astride & I recently had lunch @ McDonald's after our TJ Maxx shopping ???? trip on Wednesday, September... 21st. Justin, the cashier who took our order, couldn't have been more helpful & courteous, especially with me being on a walker.Thank you, Justin???????? Read more
This is the worst McDonalds I?ve ever visited for quite some time. Staff manager doesn?t speak English. Workers added bacon to a... Fish Filet sandwich. To correct the issue, they removed the bacon. Had to tell them to remake it and they missed adding thetartar sauce. Go somewhere else? Read more
Just went to get chicken Nuggets and seen fresh batches getting served right from the grease for door dash orders, I waited 5... minutes for my dine in order and get the old batch of nuggets, which is a good slap in the face when I was watching everythinggoing on with the food preparation and did not even see my order be made up, they were dark in color, dry and crunchy intexture, and was as hot as the warmer, nobody is going to tell me that is how they come out of the grease, for one, worked forMcDonald's 30+ years ago and know what they look like coming from the grease, second I am a retired chef and graduate of aculinary arts degree and worked in the food industry since working with McDonald's, bad business relations with serving food ofthat quality, would you serve that to your family? That's just bad management with that one.. should look at it and fix it forthe community Read more
I ordered ahead via the app and used the drive thru. I was greeted by a friendly sounding employee who asked for my mobile order... number. Once I provided the number my itemized order popped up on the digital display. I pulled forward and was handed my food,hot and ready. A seamless experience. Read more
It's fast food, shouldn't be so pricey the food has gone way out of control as far as price is concerned. I f8nd for just a few... extra bucks you can order larger portions from say a restaurant, which is not Fast food. FAST FOOD USED TO MEAN more affordable.Not any more. I have cut back to maybe 1 time per month or two. Whereas it was at least 1x per week. Read more