Reviews for JRECK Subs in Massena, NY
I enjoy the food but I had a few weird experiences here all at once not by fault of jrecks itself or most of the workers Thank... most of y'all for your great customer services Read more
Solid pace to eat. Never fails. Spot on.
Great staff and subs are always done just the way you asked for.
Disappointed at selection of toppings. No black olives, no jalapeños, no hot pepper cheese. A sandwich yhat I settled for.
Food is same. Good. Plenty of people through this place. Always fresh when I come.
I had just finished a 16 hour shift (I work at a nearby hospital), starving and tired, and the first place that came to mind was... Jrecks. I?ve been to many Jrecks in and around Massena and this was by far the worst experience I?ve ever had. The amount ofdisrespect I received was uncalled for. The guy who took my order had no patience as I glanced at the menu for 30 seconds. Noother customers waiting for me at this time. As I ordered, he hastily, almost demanding my order while audibly sighing, did notlet me chose the type of bread as most Jrecks do. In an unenthusiastic voice he?s ordering the other employees around to createmy order and vaguely asks ?to stay or to go? as he immediately turns his body away and asks the employee next to him ?Did thisguy want to stay or to go?? At this point you can tell the rest of the employees were uncomfortable around him. I asked ?what?shis problem?? To the other employee and he looked so uncomfortable he couldn?t even answer me. Kidding or not, that?s just nothow you treat paying customers. An older couple ordered after me, the same guy with the same attitude took their order, addingdifferent toppings to two subs and out of his impatience he says to this poor old lady ?well you?re not getting your ham andcheese sandwich anyway.? Everyone including the employees give out some nervous laughter. Again, everyone looks uncomfortable.Sarcasm or not, that?s still disrespectful. I?ll gladly drive the extra 10 mins to a different location if it means I won?t gettreated like garbage, and I suggest you do the same. If he was having a bad day, I totally understand, but don?t take it out onothers who possibly had a long, tiring shift, as I did, especially when you consider spending money at this franchise becauseyou?d expect the decency of respectable service. If I could give this place a negative star, I would, just for that guy. Don?tever be that guy. If the food service industry is not for you, by all means, leave, so you don Read more
Went for lunch on a weekday, people were all new except for Shelly but trying to help each other out. Sub was good. I was... impressed with the effort!! Read more
They always have fast service and good food made right.