Reviews for Domino's Pizza in Matthews, NC
Difficult to operate. Discounts are hidden. Appears to mislead consumers. I enjoy the food and used to order at least once a... week. Now I order every few months because it is too time consuming Read more
Late delivery, left the food on my porch and diddnt even ring the doorbell. Wings weren?t sauced. Driver left their heater bag... on the porch too?smh. Maybe I?ll use it as a giant lunch box. Read more
Tonight?s ordering experience started off rocky, but after the 3rd call, everything went perfectly. Staff was awesome?there were... a LOT of employees working , super busy place? very positive experience. And the food was delicious. Thank you. We orderedthin crust Hawaiian pizza and it was perfect. And Honey BBQ chicken wings ? delicious. The staff was extremely pleasant andprofessional. An employee that was carrying an order out to the parking lot even held the door for me. This was a MUCH betterexperience compared to a couple of months ago. GREAT JOB ? thanks :) ( I picked it up in person because the last two times weordered delivery, it wasn?t hot by the time it arrived ) Read more
Monday Sept 6 2021 at 2:42 pm I placed a carryout curbside order medium thin spinach & feta pizza with additional custom... toppings added. I picked up the order around 3:20pm curbside before I left the store I checked the box and a slice of pizza wastaken from the box and whomever did this had the audacity to leave the crust inside the box with COVID still being a majorproblem my question is was proper protocol and procedures even taken when preparing my order? I took photos for evidence tosupport my complaint. I immediately went back inside and notified the manager of course making senseless excuses to what justhappen and apologizing about what had occurred and asking did I want another pizza made. I did not want another pizza after whatI just witnessed. I was also told by the manager it would take three business days to reflect a refund back to my debit cardthat was used. Since today was a Labor Day holiday observance I emailed corporate sending evidence and photos to support mycomplaint and asked to be contacted immediately about this unacceptable bad customer service experience. I would give a no starrating but software would not allow me to submit the the review unless I put at least one star but my experience today wasnegative star review -?? Read more
I probably should have known better than to order this garbage food . You would think if you ordered a salad you would maybe get... a fork, some dressing and not wilted brown lettuce. Try to bring this to their attention and you can?t get the website to workbecause it?s just like your food terrible Read more
I bought a Hawaiian pizza yesterday and they didn't put any ham in it, and the bread twists forgot about the frosting. I called... DOMINOS and the manager told me they didn't have ham and they forgot about the glaze. he didn't even say anything to me or asorry, nothing was very rude. I will never buy this pizza again. terrible customer service Read more
I wrote a review last year and gave 2 stars unfortunately I can not change it. Just went in and picked up 2 pizzas. And the... young lady that was putting all the toppings on the pizzas was not wearing gloves. And then I watched her leave her station shestarted handling boxes then was touching her hair then went right back to putting on toppings with her bare hands. Read more
Awful customer service! Yesterday my wife and I came to this place at 8 pm to order a pizza. No one greeted and took order from... us. They just ignored us while we were waiting in front of the register. Finally my wife asked one of the worker if someone willserve us. The woman without looking at us told another worker to take order from us when he can. But nothing was happening.After waiting for another few minutes we left this store with nothing. This place must be avoided. Nothing like this everhappened in any pizza stores before. Read more