Reviews for Penn Station East Coast Subs in Maysville, KY
Always good food and fast friendly service.
I LOVE Penn Station..usually. This location is one of the worst I have been to. It legitimately took us 25 minutes to get our... food the past 2 visits and half of it wasn't hot. The staff acts like taking care of guests is an inconvenience. The bread isalways under toasted, the portions of meat on the sandwiches are skimpy, the meat dry and this is the ONLY location I have everbeen to where my food has come out luke warm to cold. On my last visit I received cold fries. They may have been fresh cut,but they weren't fresh cooked. The staff typically looks like they belong on a pirate ship - un-kempt, dirty pants, stragglylooking. If there was another location within 30 miles I would never come back to this location. Read more
My husband and I come down to Maysville from Cincinnati every July for our anniversary. During our visit last year, both the... service and food was exceptional, so we had high hopes for a repeat experience. However, that would not be the case. On our lastnight in Maysville (Sunday July 24) we decided on Penn because we wanted to be able to take our meal back to the hotel to eat. (About 6:30pm) Upon arriving I informed our cashier, Rico, that I have a mushroom allergy and could he please relay thatinformation to the rest of the team to avoid any cross contamination. He kindly did so, but the female working immediatelybecame annoyed and began slamming things and mumbling under her breath as she made a performance of cleaning the grill. Thedisdain and resentment for the added effort and inconvenience required to safely prepare my meal was quite evident as shecontinued with her extremely unprofessional behavior. Her annoyance was also quite evident in how the sandwich was made as whenwe returned to our room to eat we discovered it was haphazardly thrown together. When asked, one of the young men confirmed tous that she was the manager. As someone who runs a business we were quite dismayed to witness such unprofessional behavior fromwhat was supposed to be the leader of the team. While her efforts to prepare my meal safely were appreciated, in the end I wasunable to enjoy my meal as my husband's sandwich, which did contain mushrooms was placed in the same bag as my sandwich andfries and his sandwich leaked all over mine rendering it completely inedible. He did enjoy both his sandwich and fries, howeverthe team only put 1 packet of ketchup in the bag for a medium fry, even after being informed that we were staying at a hotel andwould need a few extra packets, which we were happy to pay for. Both young men working were very polite and tried toaccommodate my dietary restrictions, but overall we were both underwhelmed and unimpressed with our overall exper Read more
I've ordered from here lots of times and it's always the same friendly service. Keep up the greatness
Went to the one in Maysville it was 7:10pm, didn?t close until 8pm some women was sweeping and rolled her eyes, some other lady... walked up to her and made a comment about now being there late! It was so rude!!! I had 3 kids with me and they asked why theladies were mean!! Never again!! Read more
Penn station is one of the most expensive places to get a sub anywhere near us. And when we go in to get our subs it always... feels like we are inconveniencing the employees who had been given a long list of things to do before they could go home and weinterrupted them. Read more
Had to eat outside. Bathrooms are closed. Food was decent. Kitchen could be a little cleaner.
The food is good but when I went in the guy there said we?re closed and yeah that?s ok but then said I don?t appreciate you... opening the door like that, I barley Evan opened it your lock must be weak if I can barley pull and it opens and then said didyou not read the sign on the door. I just didn?t respond because I didn?t want to seem rude than when I step outside they havethere open sign still up like I said I like the food but there?s no sense in being rude Read more