Reviews for El Pollo Loco in McAllen, TX
Horrible customer service at the drive thru window. I have never been to a pollo loco and I don?t think I?ll go back. Jesus R... needs to be trained properly on customer service. He should not be working drive thru with the attitude he had. The experiencewas so bad I?ve never been treated like that. Mind you he did want to give me his name but failed to realize it?s on thereceipt that he gave us. Read more
Place is nice food tastes good. But, when you order a Double chicken Avocado salad you expect the double chicken for what your... paying abt $8.00 for the plate. I mean if your to serve hardly chicken then change the title to the plate. A bit shysty with thechicken for the plate. And the sauce it comes with you should get 2 of them if customer request with NO CHARGE. I mean seriouslysheesh most places give you 2paks of dressing yall should to. Just saying yet I was dissapointed on that. The man was very rudesaid if you want another you have to pay for it because your only allowed 1. I'm like uff! So much for my meal wth? Lots lettus,not enough chicken and your limited with dressing wow!. Idk your call people if you want to purchase that. I'm not sayinganything about the taste they are good. It just leaves a bad bitter taste in your mouth for the price. Makes me wonder a normalchicken salad and how many pieces of chicken for that salad I'm just sayin. Read more
Love their chicken avocado burrito. The music they had playing that day was terrible, it was reggaeton. It's a dumb thing to... complain about, but I'm one of those that pays attention to the music. Reggaeton has to be one of the worst things out there, you can't tell when a song ends because it's always the same beat. That music sucks. Enjoy your food take some earbuds. Read more
We walked in. The staff did not appear to be very motivated. When we received our order it looked sloppy and messy.
Forgot our chips on our combo so we said something not sure if that upset them gave us chips but all crushed( see photo) Avocado... chicken quesadilla was more than half chicken -less. (See photo) 1ST time here last time ever. Read more
I am loving the new POLLO FIT MENU for people like me that eat healthier during the week! Try the Double Chicken Avocado Salad... with organic super greens and lettuce topped with a double portion of fire-grilled chicken, avocado, cotija crumbles, corn, andpico. It is Keto-Friendly! The Creamy Cilantro Dressing is so rich and delicious! It's not the healthiest choice, but worthevery calorie! Read more
I love a polo loco the flavor is amazing and I love the rice it just have the right flavors. the only thing that is a little... lacking is the tortillas but it's okay I still eat them. I will definitely go again. Read more
Wow, this place has gone down completely. Ordered delivery and got a side of Mac and cheese that had one elbow noodle and the... rest was cheese water. My salad is not even correct and looks like they purposely messed this up. This location used to be ranso smoothly back in the day. Would hate to see it close but looks like it should. Tried to call to see if they would fix theissue and they don't even answer. Read more