Reviews for Pizza Hut in McAllen, TX
This location is the absolute worst. I was trying to order a pizza over the phone because I had the hardest time doing it online... and every time I said something the person who answered the phone would cut me off. Apparently the person who answered the phonedidn’t understand that I had a very frustrating time online and had no empathy or sympathy and was a manager to top it off. Iwill never order Pizza Hut ever again. Read more
Great food, Staff is clean cut and personality is top notch. Our pizza and salad were made fresh as per ordered. If you are... overheated and want a tall glass of fresh brewed tea you can find it here. If you are craving a flat crispy pizza they have thattoo. If you prefer a thick fluffy crust they make it perfectly crusted and full of fluffiness with all of those wonderfultoppings that your heart desires. We left the restaurant full and overjoyed with a huge smile on ourfaces. ???????????????????? Great Job PizzaHut! Read more
Great pizza here. Service has been consistent for my spouse and kids. Watch out for bums trying to steal a free pizza by... claiming the food was bad. Food here is great! Read more
Change review stars… On 6/26/2022 The manager delivered my order on a delivery. He asked how my experience had been with his... store. I brought up the previous experience. He personally apologized and stated that staff were incorrect in the way theyhandled the order. He was extremely professional. The food was absolutely incredible. And his attitude was outstanding. Thankyou so much for showing me the customers still matter. For the hands-on attention and recognition and the quality of the food Iam increasing this review to a full five stars which is well deserved. Thank you for the great service and for great follow-up.This manager proved to that he was willing to use an honest review for honest improvement. Nothing deserves a five star reviewmore than this. Changed Review Stars ... 05/27/22 (5 Star Response) after a (1 Star Experience) - Received a call from Rico theDistrict Manager for Pizza Hutt and he stated that at his store the last order matters as much as the first. He took the time tolook at this review. I would encourage anyone to give feedback. It was well Received. The Store got a 1 Star and Rico Got a 5star for his attention. I have increased this review to a 3 star solely because of his response. Thank you Rico, Your time wasappreciated. Every business has bad days. Every employee wants to go home when you close at 11pm. But please, if a customerorders-online, leaves instructions, and calls back when they missed your call, which I did call back, before 11. Please.---Donot leave people hanging: 05/25/22 (1 Star Service) I do not want something for free. The food is not the point here. I am notangry. I am just disappointed. All you had to do was call back and say it was too late to come over. I would haveunderstood. The person answering the phone for this location made excuses for the driver being late. He said the Pizza was onits way. That was at 10:56 pm. I waited outside from 10:55 until 11:25 pm. In a dark parking lot. The driver ne Read more
The staff at this location is amazing. We're from out of town and called our order in for pick up before heading back to our... hotel. Our order was hot and ready and exactly what we wanted after a long day at the coast. The lady who took my order was kindand patient as my family decided what they wanted. When we picked up the pizza the cashier and other employees were friendly andpersonable. Kudos to the whole crew! Read more
Wow what happened? First I felt I was in a tiny cafeteria, with Valentines decorations still up everywhere. We were not greeted... but the only server there got our order right. My garden salad had way to many carrots piled on it, and what happened to puttingTomatoes on a salad I was disappointed there was none. Our wings were not buffalo sauce, I truly believe they were tossed in areused bowl because the flavors were off.my son noticed it before I did. It was a broken sauce because of all the oily fat, nobuffalo sauce Pizza was doughy and seemed a little undercooked the crust was barely golden brown.Topping were fresh and weliked the combination of toppings and flavors. Finally, If you are going to serve beer make sure its cold I would have drankmore if it was colder.. Overall the dine -in experience is not worth doing again. I'll order take-out before I ever step in apizza hut again. Read more
This is like the 5th time Ive had this type of experience here. The pizza is never consistent. Sometimes its good and other... times its like this. I ordered my weekend cheat meal and this is what I got. Ive worked at pizza places and no manager or leaderof mine would have approved such a horrible looking pizza to go out to customers. Over half the pizza has no cheese on it. Noteven a frozen pizza from the grocery store is this bare. Just extremely disappointed. Read more
I won't mention his name, but the employee was very rude when I called asking about an order I had just placed. He was curt and... unhelpful. The employees need better training on how to speak to customers. Read more