Reviews for KFC in Montevallo, AL
The food was typical KFC. Our only complaint was they are really skimpy on the fries.
Understaffed. Food was good. 30 minute wait on a mobile "quick pickup" because they had to COOK CHICKEN AND BISCUITS... ?????????????????????. But, we HAD to wait since we already PAID. WHY won't people show up to work???? Edit... the 2 ladiesthat did show up to work were super nice considering all the customers they were dealing with. We had paid on the app, so weonly had to wait about 15 minutes. I overheard them talking to each other saying that they had to get me my order. Food washot and delicious. I'm a big fan of fries and they had some really great fries we ate on the way home. Thank you ladies. Read more
If I could give it no stars I would. I lived here around 15 years ago. Twice we tried to get food but they were completely out... of chicken both times. (Yes for real) I figured they were doing a little better since they were still open?. I?ve went therethree times in the past year since I?ve moved back here and haven?t gotten to try it yet. 1st time the chicken was old andsoggy, I asked for Some fresh chicken and they said they were getting ready to close and didn?t have time to make more, I feltthat was odd because it was in the middle of the afternoon. So I got a refund and went to Taco Bell. When I drove by two hourslater the store was still open.so I don?t even know what was going on that time. 2nd attempt I placed an order through the apptwo hours ahead of time, but when I got to the store to pick up my food (which I had already paid for!) at 7:45pm the store wasempty. I had to call and request a refund. 3rd and final attempt was today. I called earlier to make sure they were actuallygoing to be open. I placed my order on the app, got to the store at the time given, after around five minutes someone finallyacknowledged me standing by the counter. I was asked if I was waiting on a pick up and was told my order was almost ready. Tenminutes past my pickup time, the lady brought food to the counter but it was someone else?s. After a few more minutes I asked ifshe knew how much longer my order would be. ?I don?t know, When I get to it? was the response. Awful cheeky answer since it was15 minutes past my pick up time and it wasn?t even started yet. So I went ahead and told her to skip it because I couldn?t waitI?d go online and cancel it. If the store is always that shorted handed they shouldn?t even be open. There?s hardly anywhere toeat in this small town, that?s the only reason I can guess they are still open. It blows my mind that I can?t go the KCF andjust get a dang bucket of chicken!!! I mean COME ON!! Read more
Just got in the drive through, only wanting to get a couple of biscuits. The person on headset says "hold for a minute", I say... okay. A couple of minutes go by, so I just say "hello?", she says back "I said give me a minute", to which I responded "wellit's been a few minutes, I just..." and she interrupts me to say "I understand sir but there's five people in front of you", ina very rude tone. I just say "I'll just go elsewhere, thank you". I make a call to the restaurant, and ask for the manager. Itwas the manager on drive through who was being rude. She immediately takes a tone as she informs me she wasn't rude to me atall, and she didn't say what she did (I have a dash cam that records audio, if she wants to argue about it...). Basically shewas rude and argumentative about treating me rudely. My advice is to not waste your time here. A little customer service goes along way, but apparently she was sorely lacking today. Read more
The food was great, the WAIT was not! If I had not been craving KFC never would have put up with a 45 minute wait in Drive... Thru. Staff could not seem to remember which car had what, and were rude about it. They were loudly yelling and cussing at eachother in the kitchen, and didn't seem to care that we could hear. The food must stay consistent, because the entire line waitedAN HOUR for them. Read more
Really nice spot! Easy for trucks to get in and out!
This place needs some corporate management help! The team was struggling. Food was fine on this visit.
Tried to go in and order door was locked then waited over 5 mins in drive thru line and o ly 1 car had their order taken.