Reviews for Baskin-Robbins in McHenry, IL
Sign says open until 2300 each night. Arrived at 2230 and it?s closed. What a joke!
When I arrived @ 10pm on a Friday night, one hour prior to closing, lights still on & hours of operation posted open until 11pm,... the young woman in the drive thru came on over the speaker prior to me placing an order, laughing with music playing in thebackground, saying they were closed. When I stated hours of operation states they were open for a whole hour, she stated, "yeah,well, whatever, we're closed, so go home." Moments later, a car full of teens arrived & this same young lady opened the door forthe teens, letting them in, and then locking the door behind her, not allowing paying customers to enter. Very poor customerservice. Read more
I ordered a 2 scoop sundae with strawberry and chocolate ice cream. Originally wanted a Banana Royale but they said they don't... make that and had no bananas. The menu says sundaes come with one topping (I got fudge) and almonds, whipped cream, and acherry. What I got was 2 scoops of strawberry with hot fudge and nothing else. Didn't realize it until I got back to work,unfortunately. What a waste of money. She repeated my order back to me so it wasn't the person who took my order. This placeoften screws up my order. I usually get a sweetened blueberry iced tea with cream and they forget the cream, blueberry, orsweetener every time. I won't be coming back here. Read more
This location is terrible. They close the dining early consistently and now at 5:30 they are completely out of waffle... cones. They have gotten my order wrong in the past as well. It shouldn?t be this hard to get ice cream or a coffee from thisplace. Read more
They told me that their banana split was DISCONTINUED! How the heck are you gonna be a multi chain ice cream brand and not have... a Banana Split... oh I'm sorry, they replaced it with the Banana Royale.. LOL This site also needs a major make over... but Istill love that ice cream. Read more
I don?t think they have ever gotten my whole order correct and it could be something as simple as 2 scoops of ice cream in a... cone and I?ll get the two scoop in a cup with the cone on top with the wrong flavors. But they are some of the nicest people. Alove hate relationship with them at the moment. Read more
So much for 31 flavors. I Door Dashed a shake and my dasher called to say they only had vanilla. This location has dropped the... ball a few other times as well. From this to not answering while my husband sat in the drive thru. Laziness. Read more
Arrived at this place at 8:32 pm ona Wednesday night. Online and the entry door to the place said they are open until 11pm. As... we get out of the car at 8:34pm, the 2 female associates shut all the lights off. No courtesy to just even communicate with usas we tried to get their attention. 1 associate just walked back and forth in the main floor crossing the main entry way. Iget it that there may not have been much business, but you could have stayed open until 9pm like the rest of the stores. Instead we get the lights shut down on us at 8:34pm. While we were there, there were 3 more customers that had pulled up andended up leaving. Not a place I will ever go back to and or recommend. I am originally from the east coast and have manyconnections with DD folks .... after all, it is where the business started. I may have to call back to HQ and report how the DDname is just being demolished by a few of their franchise branches. Read more