Reviews for Dunkin' in McKeesport, PA
Placed a mobile order for carryout. I show up no earlier than 5 minutes after it says itll be ready as a courtesy. It took 15... minutes after that time to get my food. They don't have bags large enough for avocado toast, so they put them vertically in asmaller bag, which made a mess. I went back in twice to get missing items. It seemed like my order was actually made but theyhad bagged it in separate bags and taken it out from under the warmer (assuming they have one) so it was cold. They were verybusy and appeared to have some new colleagues so I'd give them a try again, but I was buying breakfast for my coworkers whoended up with soggy food. Read more
They always get my food right! They even know me and my special order of my extra hot egg sandwiches!
I come here several times a week. Over a year ago I felt their service and attitudes were awful. Last winter I noticed newer... employees or just ones I haven't seen before. They are awesome! My order is accurate about 99 percent of the time which is rarewhen it comes to coffee. Attitudes are always great and they go above and beyond! ???? Read more
Why is the store cafe never open? It says open until 8PM. Morning noon or evening every time I go all the doors are locked. It?s... not understaffed as you see 6 or more employees in there. All they do is stare and walk to the back. Read more
Ordered an iced black coffee with coconut syrup and got a coffee with cream and sugar. When they remade my drink they used the... same cup with clumped up sugar and cream caked onto the bottom on the cup to re make my drink. I did not get any coconut syrup.Disappointed in my experience. The staff was rude. When I've stopped here in the past it was always Inconsistent, however thisis the first time I've ever got a wrong order and treated rudely. Read more
Every time I go to this DD the customer service is horrible. I typically mobile order as to receive my order as fast as... possible. Each of my five mobile orders has taken an exuberant amount of time to complete in store. During the most recentmobile order I waited for 15 minutes before being acknowledged and served. Here is the kicker, there were customers who walkedin after I had entered the building and were ordering at the counter then receiving their order before mine had been completed.I understand every business is understaffed. Most customers understand that as I do. My suggestion is to acknowledge mobileorder customers and also apologize for any inconvenience during their wait. Although the customer service was bad, thank you formy drink! Have a great day! Read more
This location has been consistently terrible every time I?ve gone. Each time, there is a huge line, slow service, rude staff,... forgotten items and watered down coffee. I?m actually drinking my cold brew from there now that tastes like they added 50% waterto the batch. I would not be surprised if this is the staff policy to purposely water the coffee down because they?re too lazyto make more. As you can see in the picture below, the coffee looks like iced tea. A black cold brew is not supposed to betransparent. The only reason I continue to visit this location is because it is so close to my home. But after so many horribleexperiences, I?m just going to start making the longer drive to the location on Route 30. Read more
Bad. Very bad. Short handed so hire more people. It's weird I had a interview called back they hired 4 people. Seems they lied... or didn't keep their people. It's just pathetic. Not wasting time here anymore. Bad service. Rude workers. Unpleasant. Needstotally redone. Corporate you should be ashamed. Read more