Reviews for Cold Stone Creamery in Medford, MA
Cold Stone Ice cream is very soft and delicious! ???? The staff mixes up ice cream and some toppings and makes only one special... ice cream for me!!! Read more
Ordered online. Waited at least 20 mins. Wasn't ready when I got there. (confirmation email said 17 mins). Had to wait longer... once I got there. Plus, the people working there were so rude that I felt awkward. Had to add this. At one point, a man fromthe back that I'm guessing was the boss yelled at one of the workers, "Go back to work! Mother effer" *Update. Per the responsefrom Cold Stone here in the Google review section, I sent an email to corporate office. I did not receive a response. Cold Stoneclearly does not care about their customer's satisfaction. Looks like it'll be Jay Jees from now on. Read more
First, I walked in, and the place looked dark, like it was not even opened. There were two guys behind the counter, and one was... on his phone, not doing anything. The place looks dirty. I was shocked at how it looked because of the lovely store area. Thecounters are a mess. The floor was horrendous, and the glass counter where the ice cream is in looks gross. I wasn?t sure if Iwanted to order ice cream because the place looked unsanitary. Both employees looked bored, and they didn?t want to be there.The business needs new management for sure. I will not go back. Read more
Yeah, wow! Just always worth a ?stop in?. A well run operation, clean and efficient and delicious! And a kids come for $.79 ... fantastic! Read more
Came into the store today very happy joking with the cashier I said hello I have an order from that I kind of found it very rude... guy behind the counter didn't smile no type of Personality not can I help you ma'am anything so then I said to him are you in abad mood he's in looks at me still very angry no expression on his face I said to him I have children your age and then I beginto explain to him how it is not okay to have that type of attitude with customer service I'm a general manager myself I wouldnever hire an individual that wouldn't smile and greet my customers so then I begin to explain to him again thoroughly how it'snot okay I have children your age and you're being very rude so then he looked at me roses eyes he grabs the order and throws iton the counter I asked for his manager Young lady at the register a very tall I can't give you his name I said but where's yourmanager cuz I need to speak to someone their managers in comes up nice young guy he spoke very well I said to him is this howyou train your employees because he seemed very rude I had to scream the order out can I please have still invited great Manor Isaid to him what is this young man's name because I would like to speak to corporate about him I can't give you his name theyoung man that told me this name was Jared or Jaron I walked out of the store very disappointed in their customer service andafter reading these reviews I'm pretty sure you mess up on all these orders because you have frumpy grumpy people who reallydon't appreciate their titles or jobs and don't want to be there anyways this is ridiculous I've never ever been spoken to ortreated in a manner from children sad and very disgusting it seems like customer service went away we need to teach our childrenmanners Read more
Very disappointed!!! I ordered a graduation cake. It looked like a 4yr old wrote on it! Didn?t even bother mentioning it to... the young kid that worked there because he couldn?t even be bothered to greet me and look at me! Went home and wiped off thehorrible writing and added sprinkles Never again! Read more
Cannot even describe the frustration we have with this place. Decided to order a cake for our sons birthday from here. Came to... pick it up yesterday and the associate there looked shocked as if he seen a ghost. Well it turns out they never made it, so hesaid he will make it and it will be ready for pickup the next day. Luckily the birthday was the next day and i stopped by,otherwise I would have shown up empty handed. Picked it up today and it doesn't look good at all. Looks rushed, or even lookslike I made it. I can't fault him because he was put in this situation due to the poor communication amongst his team members.Honestly not worth 70 dollars at all. Can't even take pictures of this cake because it just looks so bad. Will not be back andwill not recommend until they can get their operations together. Read more
OMG! I been here 3 years now, and I'm just now finding out about Cold Stone Creamery Wow this place is awesome. The staff was... excellent and professional. This will not be my last time coming even in the Winter if they're open.. Thanks for a deliciousexperience.. Read more