Reviews for Baskin-Robbins in Medford, NY

It's okay ????. They try shifting between the drive thru and counter customers best they can, I suppose.

We went in for a birthday cone for my son, associate did a great job making our cones and coffee

I just got home after buying ice cream. I literally live 2 blocks from the store My ice cream is all melted. It?s like soup.... This place is terrible Read more

(Translated by Google) Ummm (Original) Uummm

They have many flavors of hard ice cream which I like however it did not seem like they had good control over the entire service... of what you think would be simple. Read more

I called to ask about having a cake made and I was told that I would have to wait for the manager to show up because they didn?t... know what kind of cake flavors they had available. I found that very strange. So I called back and had them go through the typesof cakes they had and it was kind of hard to understand the person on the phone. Not only that but it?s impossible to getsomeone to answer the phone. The phone will ring and ring and no one will answer. Do not order from this place. I calledanother Baskin and Robbins and got the same experience. Phone ringing and ringing and ringing and no answer even after callingseveral times. Then when the lady answered at the Shirley location she said she was too busy and couldn?t tell me what cakesthey had available and lied about her manager being there! I?m appalled by this lack of customer service they provide at Baskinand Robbins. I?m more of a Carvel fan but the only reason I considered giving them business is because my family member wantsthem. Steer clear of Baskin and Robbins... they?re ice cream isn?t even that good anyways. Go to Carvel. Read more

We went over a cake order 4 x times and they messed it up!!! Simple order that was wrong. There are 2 Baskin Robbins within 3... miles of this one to go too. Read more