Reviews for McDonald's in Mentor, OH
Employees very rude, food was cold, buns were harder than a rock, blonde hair lady at drive threw ruder than anybody I've ever... met young blonde haired male employee threw the change at me. Thanks guys you're doing an excellant job in customer service ???? Read more
Meh, it's McDonald's, it's never bad, but never as good as a burger fresh off the BBQ grill. .... It's crazy how expensive it is... these days, seriously, I could go to an actual restaurant and get a burger for about the same price. Read more
This was the worst fast food experience I have ever had. I wish I could rate it 0 stars. None of the staff was wearing gloves or... hair nets. I even saw a worker itch his nose then grab fries. We did have a large group, however, it took an hour for all of usto be served and the it was not worth it. My ice cream was had way full. Numbers weren?t called, just what was in the order.This made it so hard to know which order was who?s. The floor was disgusting and so was the bathroom. Read more
Went through drive thru Friday, 6/10/2022 to pickup 3 separate mobile orders for the same car as family members have their own... mobile app on each of their phones. Cashier asked for the order codes, I provided each code. She processed the 1st order, thenthe 2nd & 3rd orders, then asked me for the 1st code again. The 1st code was no longer available because the order was processedby the cashier after checking into the location from the app. We had to pull up the email confirmations to show the kid that weplaced that order as she wasn't going to give me the food. She knew we placed that order because the 1st bag was already readywith the exact contents that was ordered in order 1. Make sure that you screen shot your code. Post pandemic issues here becauseno one wants to work anymore! Read more
This McDonald's is super disappointing. They are stingy on portions on purpose. Third time in a month the frappe has been... filled just over half. They try to mask it by using the whipped cream to fill in the cup. Also fries are always underfilledand today they were cold and tasted stale. And when I say cold...I mean cold, not warm at all. I only gave 2 stars becausethere is never much wait....guess I know why. They definitely need new management at this location. Read more
I visited this location 10 months ago and my experience and this building as a whole still revisits me in my slumber and causes... me existential dread. For the overpowering force this McDonald's has over me I will be improving my rating from 3 stars to 4. Read more
Play area and surrounding areas were unclean. Tables dirty, food all over the floor. Restaurant ranked dirty and stained food.... Hand sanitizer on the way was empty and crew members were unsure and unable to fill it. This is one of the few indoor areas witha playground and it is a shame how unclean it is. Read more
I waited in the bathroom for 45 minutes and no one came and washed my hands why do you even have a sign that says "employees... must wash hands" if I gotta do it myself Read more