Reviews for Pizza Hut in Miami, FL
Terrible customer service inside the store (Friday 8/26/22) Two employees were argumentative with me when all I was doing was... picking up a carry out order. Also my pizza had holes in it. Needless to say I will never go back. Read more
The pizza is always fresh and delivered hot! My order was perfect and the customer service impeccable.
10/10 I know you guys get busy during rush hours so I make my orders early, or schedule them. Everything is delicious. I?m very... picky and you haven?t disappointed me, keep up the good work. Read more
I placed an order online at 8pm. When I arrived, the employees said the order had been canceled because they were closed. The... door still says its open until 12am. Read more
I placed an order on the 4th of July that I never received. I tried calling the store and got a call center instead. They... transferred me to the store where it disconnected multiple times. The one time I actually got ahold of the store, after waitingon hold for more than a half hour, the lady I spoke with was extremely rude. I will admit I was not in a great mood and was alittle agitated, however, I did not curse, did not call names, and did not threaten in any way. The employee refused to listento the situation and instead tried to tell me what happened saying they didn?t have my order with having incorrect facts. Shethen said ?If you?re not going to listen to me then I?m going to hang up.? I then asked for her name, which she refused to giveand then disconnected the call. I was charged $42.95, which included a $5 tip, for an order I never received and the storeclaimed they never had. Tried reaching out to the store, corporate, and even the CEO just to get my money back with no responseor resolution from any. Very sad, consistently the best wings of any pizza chain but consistently the worst customer service aswell. Pizza Hut's new slogan "Pizza Hut! Pizza, Wings, or F*ck You, Because We Can!" Read more
I had a horrible experience today at my local pizza hut. I ordered my pizza carryout using the app and I had to wait an hour to... receive my order. At 40 minutes I got down and asked about my pizza and "it wasn't ready" I told the gentlemen when it's ready,to please delivery to my car. After one hour of waiting I got off again to inquire about my pizza and it was sitting in thewarmer. So after waiting for so long, no one bothered to deliver the pizza or inquire. I spoke to the manager and she was veryrude and disrespectful. She threw the pizza on the counter towards me stating it's not her fault, she has new employees thatdidn't know what they were doing. Extremely unprofessional service. Management and staff are clueless at doing their simple job. Read more
Ordered online @ 12:45 p.m. follow up with a call to store to remind them: address is correct but wrong on the GPS(its google... thing, I complained again) opting ?NO contact? @ 13:31 my text 305-282-156 said ?out for delivery? minutes later I see him driveby-he got it wrong. I called the store and the driver said I shouldn?t have asked for ?No Contact?. I went to the store &complained then canceled order-very unhappy-drove to another hut. Mom wanted the damn heart shaped pizza! Walked-in/carryout &waited and when I got home? Well? I should have checked the box! Read more
They didn't have any drivers so they were using doordash for deliveries, food got to my house 40 minutes late and cold.... ???????????? Read more