Reviews for Dunkin' in Middletown, NY
Heather went above and beyond for me 2 days ago. She did the right thing for me as a customer and I will never forget that. This... will be my go to Dunkin going forward. Thank you Heather. You guys definitely exceeded my expectations. Read more
Dunkin donuts did a great job on this one. Walking in it looks very similar to a nice Starbucks with the fireplace and... comfortable seating. One of the best upgrades they did is the glass case with their donuts right up front so you can actuallysee them. The employees were great I have two young boys 5 & 1 and they were very friendly to my boys. My iced coffee wasperfect and everything was fresh. (we went around 8pm or so) Great job Dunkin y'all should model each of your stores after thisone. Read more
First, DD had the Best Coffee, I go thru 5 Extra Larges a Day as I travel around the Hudson Valley. Also I want to make sure... past employees reading this that the Employees that worked here abt 6-8 months ago and back for the past 5 yrs that this WAS a 5Star Location. For this Specific Location near entrance of the Old Caldor Mall. This has happened Multiple times at thisspecific DD , no other DD does this happen at. I just sat in Drive-Thru Outside Lane for 5 min. The car on the Inside Laneordered. Then another car pulled up to the Inside Lane abt 3 min after myself. They then took that car?s Order while I waitedanother minute while on my way to Work. First, there are 5 employees, 3 girls & 2 guys that are very good at this location, soit?s Not every employee. I?ll now continue; I?m an everyday customer at this location in Middletown, also at the 24 hr DD inCity of Newburgh and I go abt twice a week to the DD on Route 300 in Town of Newburgh. But this is the ONLY Location that youcan watch 2 or 3 cars place an order while you sit there. Today it was 2 cars I watched order. The Management here to allowthis to happen about 2 out of every 7 days must not understand how to run a business. Luckily it?s DD and many ppl are gonnacome just bc they want their products. But this location is bad!! It just started happening abt 6 months ago. Prior to 6months ago it was an entirely different staff running the drive-thru and I am guessing they had a Management Change. There are2 others nearby that if you live in the area you can go to. For me this one is only a few buildings away from my job so Ireally have no other choice that makes sense, it sucks though! Up to 6 months ago, this was a 5 Star Location. Times changevery quickly!! Adding to this review; this is now the following day. I?m sitting AT THE DRIVE-THRU WINDOW, I pulled up to itat 3:38pm. It is now 3:44pm and I?m still at the Window with 5 cars I can see behind me waiting pati Read more
According to your website you close at 9:00 p.m. I got there 15 minutes to closing your doors were locked I went through your... drive-thru and had to keep saying hello hello because nobody was there to answer. And your machines were down for a collate. Anddid not have the traveling mugs which I asked for. The person on the mic did not sound very friendly and not very helpful. Plusthey did not have the traveling mugs which they sell at other shops. Read more
My cold brew was given to half filled and without my sweet n low.
Every time I go here the iced tea is spoiled rotten. I don?t work at Dunkin, but I might as well because I know that iced tea... expires after 8 hours and a fresh batch needs to be made. Seriously you?re going to get someone sick, this is a regularoccurrence for this location. Also if the tea is sitting out, it is not the right temperature and will begin the fermentingprocess. The best Dunkin I?ve been to was in Poughkeepsie.. where they know the proper protocol for drinks. Read more
It would be nice if they supply napkins and stirrers when ordering coffee and food. Put more butter on toasted bagel, there's... hardly nothing on the bagel if any. Everything else is great with a few miners. Read more
Only thing bad is the double line outside. It is always long and the customer all have attitude. And I don't want someone get... mad at me if am ahead of them when I order first. And the weekend help needs to have a more professional attitude. It's justserving coffee. #hardyourjobmuch Read more