Reviews for Toppers Pizza in Minneapolis, MN
TERRIBLE experience. I never received my order and neither the store nor driver contacted me, and the store would not answer my... calls. I placed an order through DoorDash as I have in the past, and received an order confirmation email about 2 hours beforestore close. I received a text saying my order was being prepared, and that I would receive a Driver Tracking Link once my mealhas left. I never received a tracking link, never received a phone call from the store or driver, so I waited in case there wasa minor delay, but at 40 mins after my estimated delivery time I began trying to track down the order. I called the storemultiple times, not reaching anyone and only being on hold. I waited on hold for over 15 minutes with no answer and triedcalling another time with the same "On hold" recording. As soon as I began calling and texting, they marked my order as"Complete" despite it clearly not being the case. I have screenshots and receipts of the order transaction, the "Confirmation"text, and my attempts to contact the store. I tried to resolve my order never arriving for nearly 2 hours. I still have not beenrefunded for my $50 order. They are a scam and do not care about their customers. Sincerely, someone who RARELY leaves reviewsbut doesn't want other people to go through the same. Read more
The owner is very kind and the pizza is amazing. Quick delivery and great service.
UPDATE: Contacted HQ and was treated very well. Moved since then but reimbursement was honored. The Toppers where I'm at now is... lovely. Staff there is superb. The pizza itself is usually very tasty. Vegan options are great. The customer service is lackingin all regards. Please, do not have a customer stand there for 30 min when you know they need to replace thier order since yourticket machine is busted and your website isnt functioning. Wouldn't have minded waiting, if I knew I was getting product.Tonight was a LITERAL waste of time. Read more
Good pizza for the money. I love the cheese sticks and there Mac and cheese which comes in several varieties. Latest delivery in... the twin cities is a big plus too. My rating is more like 4 and a half stars. Read more
There used to be a Toppers by my home, but it had closed down. To my joy, I found out there were several more Toppers locations... nearby and so I decided to have pizza from them again. The pizza was Fantastic, well worth the price. The parking was a littlebad, as the store did not have a parking lot. As well, I had ordered some sodas, only to get there and find out that they hadnone. They were kind enough to refund the cost of the sodas. I may try another location in the future. It may have been my faultto order on a Sunday night, but I expected a bit better from the store. Read more
Meh. Ordered it from an delivery app; paid nearly 30 for a medium pizza with all the fees tacked on (not necessarily Toppers... fault). Pizza is pretty good. I think it?s expensive for what you get but it?s not a terrible option if you?re staying downtownat a hotel. It?s light on sauce so order an extra side if you prefer a saucier pie. Read more
Absolutely disappointing each of the two times I have ordered. This is the first review I have ever posted because I was so... insulted by how bad my order has been both times I ordered, but this last time was the last straw. I understand a lot of peoplehate their jobs, but the people that work at this location clearly have no love for pizza or care for their craft. On the orderI had last night, I ordered a vegan pizza with jalapeño popperstix. The pizza itself was poorly slapped, the crust was half thepizza, and the pizza itself was the most salty I have ever had. The triple order of stix was truly heartbreaking. Theyovertopped the pizza with way too much cheese, and toppings. Because there was too much cheese or the dough wasn't properlyslapped, I had RAW dough under the cheese. I didn't notice until i went to reheat my food today... couldn't even finish it. Alsothe "cream cheese drizzle" was less of a drizzle and more like the top clearly fell off the squeeze bottle they were using. Ihad pools of cream cheese on the sticks, making it absolutely saturated and disgusting. I ended up getting a spoon yo scrape offthe pools of cream cheese. The pizza box itself was so soaked with grease that the bottom soaked through onto the other box. Iactually used to work at a toppers back in '12 to '14, so I know when people actually care or not. These people don't care, andwho ever was slicing pizzas last night, saw my food, and OK'd it for sale should be fired. No actual manager who saw my foodwould have given it the seal of approval. I'm not writing this to get a deal, I will never order here again. Please just heed mywarning and spend your money at a better, local pizza joint. Read more
Probably the worst experience I?ve ever had with any kind of restaurant. The workers placed me on hold for almost 10 minutes,... hung up on me the first time I called and told me to ?call back when I know what I want? when I asked a question about toppings.When I asked to speak to the manager the second time I called, the worker told me they were the manager and didn?t care aboutwhat I had to say, interrupted me and hung up on me again. I love toppers but wow. Definitely going to a different location fromnow on. Read more