Reviews for Baskin-Robbins in Mitchellville, MD
I went to this Baskin Robbins where there were 3 females working. I pulled up at the drive thru at 9:40 knowing they close at... 10:00. I waited in line patiently. There was one 5 cars in front of me. At about 9:50 the truck in front of me pulled up to thespeaker. No one else was behind me. The guy tried to place his order but everything he tried to order they said they didnt haveit. So they told him to hold on. I watched them thru the window he couldn't see them but I could. They were in there justwalking around laughing and talking just letting the time pass. At about 1 mins to 10 they come back to the speaker to take hisorder again. I knew when I got to the speaker that were going to say they were closed. And that's what happened. They told methey were closed. I told them that I had been sitting there waiting for 20 mins. So when I told them that I was going that I wasgoing to call corporate they decided to take my order. After I get to the window and pay for my order they decided to take theirtime to make one mango banana smoothie. I could hear them inside talking about me that's how loud they were. I still waited formy drink another 9 mins after I paid for it. No professionalism, no customer service just rude. This is my 3rd time going tothis particular store and I always have a issue. Even when I ordered UBBER EATS from them I still get the wrong order. I willnot be visiting this establishment again. There are 2 others on the same main road and they will get my business from now on. Read more
Terrible Customer service they hired a new lady there I wish I knew her name but she gave me the wrong ice cream and then argued... it was the one I ordered. She lost a customer and will lose many more. Baskin Robbins needs to fire her ASAP. Read more
Ordered a rocky road. The lady at the register brings me back a mocha ice cream. I see it and tell I ordered rocky road. She... argues with me that it?s rocky road. Terrible customer service. I wish I knew the lady?s name because she just lost a customerand probably more. Read more
Stopped in for a latte a donuts for the kids. Service was great.
One my best experiences at any Baskin?Robbins EVER! Big props to the young man who helped me and my kids that day. His customer... service and patience was one of a kind. I appreciate you and I will be back. Read more
This has been my third visit and I am in retail I understand and closing time you don't want to make a order I trying to get... there as soon as I can as I get off work at 9:00 p.m. three visits is a banana split I get there at 9:30 9:45 10 minutes to 10and each time they tell me that they're closed I have to go to Weis and buy some ice cream and settle for that Read more
The absolute worst Baskin Robbins to patronize. The first time we went I asked for less milk in the milkshake so it?s not milky,... they tell me ?no? I need to pay for another scope of ice cream. We said we would never return, today 7/8/18 we went back for apint of ice cream. We waited at the speaker to order and said ?hello? 3 times they never said anything, drive around and theytell us we can?t order at the window but have to go back in the line and order. Like what if we wanted to add to our order?Would we have to drive back around... unbelievable. Never again!! Read more
I wish I could give 0 stars. I am VEGAN, I asked for avocado toast with roasted tomato and they put BACON on it, also I'm... allergic to bacon. I never requested bacon so why would you put it on my avocado toast? Read more