Reviews for Subway in Mobile, AL
Poor customer service! Owner was extremely rude to my mother and I while ordering subs and death glared me and another customer... for no reason at all. Also, she we won?t let use coupons the way they are written. Very disappointed! Read more
I placed an order on Monday 4th of July and the restaurant said it was open and I go to the restaurant to pick up my food and... the restaurant was closed and they had charged my card. I go Tuesday July 5th to get a refund and the restaurant is closedagain. I finally reach someone on Wednesday and they said to come to the store and they?ll make my sandwich or issue me a refundand when I got to the restaurant they refused to make my sandwich or give me a refund and said I have to wait 3-5 days for arefund or call my bank and dispute the charge. This is hands down the worst experience I?ve ever had with subway over the last15 years I?ve been visiting them Read more
This is location was the first and the last I will visit. The Indian lady was rude in a way where I ask for extra lettuce and... other ingredients when she didn't even put enough on the sub. She gave me the dirty look and mean mug like she was unhappy. Ifthis lady running her own franchise which she is the owner of that location, Subway need to come and investigate. Losingbusiness is caused by lack of customer skills, bad manners and attitude toward customers. Either hired and trained someone orclose down the business for good. That lady need to be terminated and close down her business. Read more
The customerservice was fine. My problem is when I was charged for a Sub that was supposed to be free. I ordered it on the... app,buy 2 get I for free but the app charged me for all 3. I was told to come in and get the refund or another sandwich. Did Imention they Called me? I went to the store three time before I had the chance to speak to anyone because they were still closed@ 10a.m. Maybe they are short staff but this simple fix hasn't been simple. Yes, I'm still waiting for a refund.I had thereceipt Showing what happened but I was sent away. Read more
I have been to this location for the last time. As a store manager for a major retailer I teach my team that great customer... service is our top priority. I would NEVER hire the woman who was behind the counter today. I can understand a bad day but thisperson seems to be in a constant state of bad days. Also she could take some pride in making a sandwich. I threw away mysandwich after taking a bite and realizing bread was overdone and protein was either old or overcooked. Either way was totallyinedible. Read more
Not the first time ordering from this location but will definitely be the last. The Indian woman is very rude and does not read... special instructions. We ordered 4 subs and a wrap, the bread was wrong on one of the subs, no sauce on two of them and thechicken in the wrap was so hard it hurt my daughters teeth when she bit into it. Horrible place Read more
Ordered through the app and 2 of the sandwiches had none of the sauces that were chosen. The chicken in one of the wraps was... very tough and under cooked. No longer going to this subway as there is always some issues and its always the same lady workingthere when items are wrong. Its like she doesn't know how to read. After reading more reviews its this same lady that is causingproblems with other customers as well. She needs to be fired. Read more
The food and service was great. The sandwich artist was very friendly and efficient.