Reviews for Dunkin' in Modena, NY
I genuinely wish i could give this place 0 stars. It has to be the most unorganized Dunkin in the world. No one wears uniforms,... they?re slow getting orders out. Most of the time the food is wrong. They aren?t personable. Overall this place is absolutelyterrible and clearly needs new management. There?s no reason why if I?m the only person inside Dunkin, it should be taking morethan 5 minutes to get my food. Today it took like 15 minutes!!! They had a line of 5 cars and were talking to each other and noteven making the next cars food. This women placed a mobile order, waited behind all those cars and her order still wasn?t readywhen she got to the window. That makes no sense!!!! Read more
This place has an insane influx of customers for being the only place to get coffee in the area that I have to whole heartedly... give it up to the staff that puts up with the onslaught. They not only get the line moving by pushing through but also deliveryou your order with a smile while being exhausted. The women and men of this establishment are some of your hardest workersaround and would be a great addition to anyone's workforce. They deserve praise and good financial compensation for the hecticfree flow of business they tame. I mean this literally, there was a woman who had such a nice attitude working into her 10thhour, and another time another very nice woman who didn't mind at all that I pulled the credit card kiosk off its stand byaccident. It was nice she allowed me to not be so embarrassed about the ordeal all while covering take out and front counter. Tothis exemplary staff, thank you so much for making my morning commute easier! I see you and appreciate you! Read more
bunch of dummies in there. clearly all need to do training or visit another dunkin for 5 minutes so they could learn how to... serve food. I ordered a chia latte , pumpkin latte, two hashbrowns, a hummus roasted tomato toast, and a BEC croissant,everything was wrong and then they were trying to convince me that its not wrong. Now apparently you have to ask for your cheesemelted on your bacon egg and cheese. Has anyone ever heard of that? go somewhere else. Read more
I ordered a pumpkin muffin and stuffed croissant and a frozen hot chocolate. The gave me muffin a falling a part and said that... how they get them like it not made thier my suffted croissant was ice cold and my frozen chocolate was coffee not chocolate I amevery disappointed been thier before and not the first time they gave me coffee instead of chocolate. Read more
Iced matcha latte with one pump of vanilla. tasted like sugar milk. All the matcha powder was at the bottom of the cup. The... drive through was fast but the young man at the window was not very friendly. Read more
Went there and ordered a simple medium iced coffee with milk, 2 Splenda, and Carmel swirl. Along with bagel bites and a Avocado... grilled cheese sandwich. The sandwich came our perfect along with the bagel bites. The coffee however came out iced withmilk. No Splenda or Carmel swirl and didn't get a straw either. Not really surprised that the coffee was messed up due tothe quality of the employees that are in the work force these days. I could have wrote it off as a mistake but every time Igo to this location there's a problem. I guess over paying workers for a entry level job isn't going to improve the quality. Really sad because dunking invest millions in a nation wide program to make a cup of coffee the same no matter what location. And these employees can figure it out Read more
I would give no stars if i could. Lazy staff. No management. If i was the owner i would fire everyone and hire all new people. I... went there today at 5:25pm and they told me they were not cooking anything. No bagels or anything. They're supposed to be openuntil 9pm. So they decided to take it upon there selves to only serve beverages and throw away all the bagels and stuff i sawwith my eyes instead of making them. Fine. So i get a coffee and the cream is bad. I asked for another and they offered my moneyback. Theres no other cream apparently. Save your money and go anywhere else. Stewards is right across the street. Read more
If I couldn?t make this a zero I would !!!! I walked in to get a coffee and a sandwich and while I was waiting I googled on my... phone how much caffeine is in an espresso shot and while I was doing that I can hear the other employees debating who was goingto take care of me. Than as I just put my phone away an employee named Kathy appears around the corner from the pick up sidewith an attitude as if I was bothering her by being there ?umm are you going to order? with an aggravating tone. I immediatelooked up at her and was like yes?. Than she said something and I was like why is their an attitude? Then I was like forgetthis place and walked out. Honestly ruined my morning! The coffees are never good here anyways and the customer service isalways an issue as well. This is the first time someone really was rude rude. I wouldn?t recommend this place go to another DD! Read more