Reviews for Baskin-Robbins in Modesto, CA
Ordered a banana royale and was done in a small cup like wft went back and the girl said it's still the same thing no tf is not... a 2 scoop cup doesn't have room for the banana which means I was less than what I paid for Read more
I had a very enjoyable experience here this evening. The workers were very nice and polite. When I left they even said... good-night. I ordered the Carmel cappuccino ice cream shake. The young girl made it look so spectacular. Carmel swirls whipcream topping even. There was ample distancing between the tables and absolutely no pressure to hurry. Thank you McHenry BaskinRobin. Read more
I had a horrible experience. The young man that was making my drink had his hair covering all this face. Was touching his hair... and making the drink. To top it all off he was reaching for the ice cream and his hair was all over the blender. I pointed itout to him and he said didn?t say nothing he went to get his hat touched his hair again. Didn?t wash his hands and continue tomake the drink. I pointed it out to this young lady and she didn?t bother to help out and satisfy their customers. I left superdisappointed!!! I will never go there and I will not recommend you guys to go. Does seem like they are sanitary!! Read more
I ordered a Oreo icecream cake and when I went to pick it up I got a icecream cake with no Oreos on it, but instead I got some... brown looking cookies. I wish they would of let me know that they didn't have Oreo cookies I would of picked somethingdifferent. They charged me full price for something they didn't have. Read more
Went yesterday. Horrible service, lady was rude. I don?t know what she was doing but gave us kiddie scoops in a sundae and my... nieces wasn?t even right. Even pushed the bag at my niece like get out. First it was a problem with the hours and now theservice is horrible I just can?t ??????????????? not worth the almost $7 each - guess our new place will be cold stone Read more
My husband and I visited this ice-cream shop about 1/2 an hour before it closed. A very professional young gentleman named Rami... welcomed us, offered samples, gave suggestions and was an all around pleasure to be around. While he was creating my order wewandered over to the cake refrigerator to scope out what we wanted for an upcoming order. A completely unprofessional and rudefemale with long hair stood a foot from us holding a mop and stared at us, making it very obvious that we were in her way. Wegot the hint and moved away from the cakes. She immediately turned the refrigerator lights off before we even made our way backto Rami (who was busy making my delicious sundae!). Through talking to this young man we found out that he hadn't even beenclocked in the whole time he was helping us! Now that is a young man that understands customer service! He should be commendedfor his great work and for his excellent attitude!! Thank you, Rami! If not for you we would have walked away as unhappycustomers. Instead you showed everyone else there how it should be done! Nice work! My review of Rami is 5 stars but becauseof the other employee I could not rate the whole experience a 5. Read more
I went in with my family. A young girl helped me and was nice at first. I went back and tried to get me a milkshake. There was 1... couple in front of me, I patiently stood there and waited for about 5 mins. Two ladies walked in and instead of helping me (whowas standing there, waiting for about 5 mins) she told these two ladies she will be with them in a minute. I was confusedbecause she obviously saw me the whole time and didn't say anything to me, so I was hoping I misheard her. But nope, she went onand cash the couple in front of me out and helped the two ladies who barely came in. She looked at me and looked back downbecause she knew by this time, I was pretty confused and irritated that not only did she not acknowledge me standing there,patiently waiting for her, she didn't care about to apologize for helping someone else instead of me. Another customer walked inand one of the other worker came to help her, then she said I was in front of her and she went on and tried to help one of thesame two ladies who were already being helped. By this time, I was annoyed by these two workers because they have NO CUSTOMERSERVICE SKILLS, whatsoever. One of the ladies finally turned around and asked if I was in front her and I said yes, I was I front of them and the young lady who helped them saw me standing there the whole time and didn't offer to help me. Of course,she didn't apologize or even want to look at me. Do you guys not train your employees to treat ALL customers the same? Did Ijust want to stand there and look at her serve everyone else? PLEASE hire or train your employees to have better service. I amusually not the type to complain about things like this, but this incident showed me how immature this worker was. If they donot like their job, hire someone who is not going to look annoyed because they are getting busy at scooping icecream. Read more
Shout out to Lola who was very nice and accomplished our order quickly and very well! We went in with a big order for our... family, in-between 2 other families with big orders and she was still very nice and professional and made our order perfectly.Good job! Read more