Reviews for Rita's Italian Ice & Frozen Custard in Monmouth Junction, NJ

We go to this so often. We were used to receiving amazing customer service from s person named shreya who does not seem to work... there. We are used to people being so courteous that even if we did a mistake, they would beyond to satisfy us.. But today wasthe most horrible customer service to date.. we placed the order for a cup... she gave me a cone and gave an attitude that itwas our mistake. She charged 99 cents each for 2 wafer cup. Overall she was just a person whom i did not want spoil my dayover. So if u get stupid people like her.. just deal with them properly. She spoilt the evening when we normally look forwardto buy icecream.. what a stupid lady Read more

Great Experience! Staff is extremely kind , welcoming, and caring. To add with the friendliness of the staff, the italian ice... and custard is amazing! Definitely recommend this place if you around. Read more

Yummy and large servings! The service was fantastic. We are from Manitoba Canada and only get custard when we come to America.... RITA'S did not disappoint! Read more

This place has amazing customer service. Shraddha is such a sweetheart, she is so courteous and friendly and makes the whole... experience such a joyful one. Definitely recommend stopping by to grab your favorite Rita?s. Read more

The staff was very welcoming and friendly! My dog loved his pup cup!

Great location. I?ve been going here since they opened this season. Ritu provides great service and is so kind.

I came here with my girlfriend after a long day of work. Ritu and her coworker Deja (I hope I?m spelling your name right!) were... INCREDIBLE! They took such good care of us and our ice cream was so amazing that I have no words left to speak. Seriously, yougot to come here. They are more than just a Rita?s - they are some of the most incredible people you could ask to be around andour community is lucky to have them here. Read more

Never one to leave a review but I felt this was necessary. My mother is unfortunately not doing well with her battle with stage... 3 cancer. Right now, it?s the little things that mean the world to her and for right now, it seems to be the same for me aswell. Tonight my mother was craving one of her favorites, Rita?s! When I got to the window and gave my order to the womanworking (large vanilla custard with chocolate sprinkles and a cone on the side) she asked me very politely, if the order was forme? I replied saying no, it was for my mother. She then asked me if I was sure I didn?t want anything and even though it wasvery hard to say no ?on a diet? I did and told her nope, just the custard! She proceeded to put 2 cones and 2 spoons in the bag,packed it so nicely and then told me that I am a good son and that my mom is lucky to have me. I don?t need any recognition forwhat I do for my mom, but let me tell you when you are at your lowest and a complete stranger shows genuine kindness andcompassion it hits different! Thank you for making my day, (I should have gotten your name!) woman at Rita?s! Please continue tospread the love ?? And as usual? the custard was top notch, she ate it all! Read more