Reviews for Great American Cookies in Monroe, LA
Had a great experience!! Ordered a cookie cake and it was made to perfection with great decorating work!! Will be back.. Great... customer service!! Read more
Cookie taste was OK but free because of a previous customer.
35 cent commodity charge on top of the $7 for two cookies? It wasn?t a tax? but just another way for the company to make money?... Cookies weren?t that great either; undercooked/raw and almost flavorless aside from sickly sweet. Wouldn?t try again. Read more
I am visiting family from out of town (Arizona to be exact). I can?t believe the customer service was so poor. Yelling at... customers ?that ain?t ready, pick something else.? I was personally rushed to order, by the CSR as he persisted to move hisfinger in a circle in the air, as if to tell me to hurry and make up my mind. The product itself was good, and the young lady atthe register was nice, which earned the 2 stars. But the 1 obviously less than stellar CSR should take a class on customerservice and they should work on personal appearance. Sagging pants and serving food is not appealing. Read more
Really surprised at the prices. They do not have the prices out anywhere and one double doozie was $3.99. The regular chocolate... chip medium size cookie was 2 bucks. Crazy!!! It would be different if they had the prices posted. Read more
The manager of this store was working and giving out cookies to children while positive for COVID-19. That is disgusting! And... now I hear that their employees have started calling out because they're sick too? I can't believe this store is still open whenthey're forcing sick people to serve food. Read more
We Ordered a cake to be decorated like a pizza with a ninja turtle in the center. Sent a picture to the manager for... verification. Received a cake decorated only with a trim and a Yoda in the center. Nothing wrong with Yoda but not at all whatwe ordered. Was told it would take one day for a correction. We will not be using this location again. Read more
I looked pass the negative reviews and low rating this place has and decided to give them a try. I basically gave this company... $40.00 ?free? because in return I got a pitiful cookie cake. I placed this order on Sunday morning, asked for it to be done by1PM on Monday- 10/24/22. Let me just say I was in the mall shopping and finished early I stopped just to see if it would beready early. 11:43AM to be exact the cake was done! Ok, so we get to the house and I?m noticing how cold and hard the icing andcake is. I called and asked for a manger or supervisor. I was told one wasn?t available. Spoke with a gentleman who actuallytold me ?this cake was made on Sunday and placed in a refrigerator?! This really made me upset because previously I was toldthey make these cakes ?fresh? that was a lie! This was a disaster and disgrace on this company. The cookie cake didn?t eventaste good, there wasn?t anything moist or soft about this cake, it was very displeasing. I can assure you if you see thenegative remarks and ratings stay away! I should have done that in the beginning. All businesses are becoming alike and schemingmoney out of honest people, if we pay you for something you should follow through and serve us with the best! It was a first andlast time for us here. Read more