Reviews for Bruster's Real Ice Cream in Montgomery, AL
I know its hotter than hot outside but my shake was melting when they gave it to me. They didn't ask me about the whipped cream... or cherry, but it was melted on top because straight cream is what I first tasted. The cherry was down bottom when I finished itup. I guess I just prefer a really thick shake. Okay vanilla cherry and turtle tracks flavors. Probably just hotter insidewith those freezers working overtime. I used drive through. Woman was most polite and service was quick. Read more
I purchased a regular waffle cone with butter pecan ice cream. The waffle cone was so thin it was a race against time eating it... because the ice cream was oozing from the outside of the entire cone. Thank God I asked for more napkins because it was a mess.The texture that should be outside of waffle cones were not there. It was like they are attempting to stretch the wafflebatter/mix to save money. I?m a regular at Bruster?s but this was my first time trying the Chantilly location. It was horrible.Nothing like the one I had yesterday at the Vaughn Rd location. Really wish I could?ve taken a picture but it was too messy toeven think about touching my phone. Read more
Great service, there was only one person working both drive thru and walk ups which is sad. But she did a great job. The manager... need to do better scheduling Read more
Alot of options but no indoor seating. I was a little disappointed they don't sell smoothies but the ice cream was decent. ... Staff is just a little slow moving. Worth checking out though. Read more
There was one young lady working when we stopped by. There was a bit of a wait, but we could tell that she was trying her best... to get the orders completely in a timely manner. She was very polite and apologetic for the wait. If ever in the area again,we'd visit this location rather than the one on Vaughn Road. Read more
Good ice cream. Stopped by during a weekend and there seemed to only be one person working. It was obvious they were overwhelmed... by the long line of cars/some who seemed like impatient/rude customers. This person did a great job handling a stressfulsituation, but the mgmt should really look at putting more folks on shift during the weekend. 5 stars for the employee?4 for themgmt. Read more
Bruster's is where you go when you need a sweet fix. This place has all the options you could want and hits the spot. A few... friends and I came here and the drive through line was beyond crazy so we ordered at the window. The staff worked to get ordersout as quickly as possible and was so polite without rushing us to hurry up and order so she could help the next person. I'venever heard of this place before last night and I can't wait to go back. Read more
Service no good. Was at drive through for like 5 minutes with nobody visible in store. When somebody finally showed up they... were rude to me and unpleasant. Read more