Reviews for Wendy's in Monticello, NY
Stopped by for a quick bite. Actually sat here waiting for our corrected order. It's was 48 minutes total. Didn't get food until... after 24 minutes. Some of the food was wrong. Service sucks. They have been running drive thru orders out over the inside. Twopeople ahead of us left, without food and without refunds, despite asking for one or the other. Three people have come in fromthe drive thru complaining about their orders. Photo of top of the receipt and crusty fry my son said just hurt his tooth forvalidity. Food gets a 2 because at least it's Wendy's. Ended up with a refund for the missing food since it took too long. Theone woman who got the manager and processed the refund was very nice. Place needs a new manager. Read more
Slowest Wendy's ever. First walked in and register was open with cash just sitting there. Employees yelling at each other.... Ghetto as hell. Hats crooked. Pants sagging. ??????? rap music blaring. Don't mind the music, but turn it down. Read more
Every time I go here they take forever. The food has been horrible. I ordered a spicy chicken. Got rotten lettuce and rotten... tomato. Look at the pic. Disgusting Read more
sad, because for me wendy's is the best hamburger and fast food place there is! but as this service that I had on Sunday I had... to do this.! I didn't find anything to rescue since everything was bad, both the service, the speed and the staff, that's whythis place is never full, like in other places. I attach a video of when I was in the drive-thru I had a row behind me andeveryone left because of the type of service they offer. I want to add a video that I took it Read more
Went to the drive thru around 6:30 pm 8/30. The nice lady at the drive thru said drive thru was cash only, their card machine... wasn?t working. I asked if it was working inside and she said yes. So I parked and went inside where there was a family of threewaiting to order and behind them, 2 ladies and off to the side other customers to ask something that had been dining in. Iwaited about 15 min and in that time a girl took the family of 3?s order and she must?ve gone to the kitchen to also make thefood because I didn?t see her again and I left. Way too slow and there was only one of the two registers open. Read more
just left the drive thru after waiting for 15 minutes. Got up to the microphone and it was like they were closed. No one said... anything. Waited for what felt like an appropriate 5 minutes before saying "hello?" twice. I figured maybe something was wrongwith their system and they couldn't hear me so I pulled around. Turns out they were too busy arguing with a customer before meto be bothered with taking orders. Drove off after that. Honestly my mistake for ever thinking this Wendy's could ever beanything other than the lowest common denominator amongst fast food workers (a stellar achievement in how sad it is). Read more
I never thought I would have to write a compliant about a fast food joint being its fast food, and you can't expect much. But,... this location is exceptionally bad. My boy's burger wasn't even cooked through, a large fry was barely filled to the middle and,we found dirt in our cup. To make matters worse the girl at the drive thru with hardly any teeth is completely incompetent. It'svery obvious she hates her job so, instead of quitting she takes it out on customers by swiping their card instead, of puttingthe chip into the machine. She then has the nerve to tell people their card is declined when simply my bfs Chase card won'tallow swipes. Luckily my Discover card allows swipes and, we were able to get our food. Read more
Excellent Service, a great tradition classic chicken sandwich, prepared the way you like it. Even was handed a bacon, cheese... covered fries for free due to someone didn't pick them up. Thank You. Clean inside and Dining Room is open. Great workers Ican't say enough. Dining in open unto 10pm, Drive-thru until 12am. Rated 5 on all questions for a Fast Food Chain. Thank You Read more