Reviews for Dunkin' in Montville, CT
I like the manager at this establishment.. It's my favorite one of all Dunkin' donuts in that area
Very rude staff. I ordered a bagel not toasted with butter. I ask the lady at the counter which was nice to see if she could... find a soft bagel since I wasn?t toasting it. She told the rude lady which was at the counter making everything and she toldme We don?t make the bagels here you will get what I give you in the snobby rude way. So I asked for a refund and left. Read more
Overcharged for products I ordered. I ordered an extra large hazelnut Swirl cream only with a shot of espresso. one Boston... cream and 1 ham egg and cheese on a plain bagel toasted . I was charged $17.95 for that. when it's under $10 for that. I getthat order all the time. I was not giving a receipt ! nor will they give me a refund In the difference in price. Even though itshows on my bank statement. being charged $17.95. Read more
Had the cheesy bread , a package of donut holes, and a cup of coffee. I have to say the cheesy bread and donut holes tasted ... like they were day old. and the coffee was just ok. definitely Not the Dunkin quality I remember as a kid. Read more
Everyone working there are friendly and very sweet. My dog Wicket loves going too. Sometimes he'll get some ham or a Lil cup of... whipped cream. Today I ordered a large hot coffee and a donut. The guy at the window told me no charge. He paid for it. I askedwhy and said he was having a great day. Love the people there. Read more
At one time this was a good Dunkin? but it has most definitely declined in customer service!! Hot food usually is burnt or not... heated up, drink orders are most the time incorrect! The mouths on some of them is disgusting and they make a point not to carethat customers are at the drive thru or counter! Read more
I would give a lower rating but until recently the service was pretty good. The last few times there has always been something... wrong with the order or something missing. I don't like having to wait all over again just to get what I paid for. A short 10min trip turns into a hassle and takes at least 30 minutes. There is little consistency when it comes to how the drinks aremade. I never know how it's going to taste. Read more
Horrible service! The management needs to retrain certain staff as their rudeness gives one a reason to not come back,I like the... morning staff,but it's the third time the evening staff it's excessively rude and nasty,I'm a paying customer not their friendasking for free coffee! Read more