Reviews for Starbucks in Montville, CT
Hours say open until 8pm. It?s 5:45 and she is closing up already.
The service here was unprofessional and disrespectful. A friend of mine placed an order and was treated disrespectfully to the... point where she was brought to tears. In no way is this acceptable for any establishment to conduct themselves in such anunprofessional and disrespectful manner. Read more
Just awful customer service and poor staffing. Kathy needs better personality. They dont care about staff, just care about... money. Go anywhere else than here. Read more
Kathy needs to work on her customer service skills. Starbucks corporate needs to step in and staff this appropriately, it is... always understaffed, who I feel bad for, but also there is a male Stop&Shop employee who is nice and helps out the Starbucks byfilling in on breaks but he has no idea how to make the drinks which defeats the purpose of helping. They need to either closedown for breaks or be adequately staffed. He literally asks you how to make your drink, if there's not enough staff then it justneeds to be shut down. I'm about to rattle off a few eye-rolling phrases such as I've worked customer service myself etc. but Ijust felt I needed to be heard. My wife had a panic attack because this guy took 30 min to make basic menu items, the firstdrink was awful and we didnt even wait for the second. The people behind us were judging us as crazy people but this isridiculous. Does McDonald's ask you how to build your burger? No. It's a nice gesture for the guy to do but it's not hisproblem. Shut it down by management for the employee to have a break or staff it fully. I will be contacting both Starbucks andStop and Shop corporate about this. Read more
Always hot fresh coffee. My favorite coffee place. Nice service and friendly staff.
This used to be one of the best stores in the area but after stop and shop transferred the old lead person and brought in the... new one it?s gone down hill. All the good staff has left or is leaving and the new lady in charge of the area never even smiles. Read more
A bit expensive, but customer service is always very good and so are the drinks. The staff are quick, professional and friendly.... I've always been impressed. I really prefer Starbucks to Dunkin and will drive farther, even though I'd rather not. I missliving in WA where Espresso is around every corner. Read more
Terrible experience, the espresso machine was broken so I was only able to get a coffee and she still charged me for a latte.