Reviews for Cold Stone Creamery in Mt Laurel Township, NJ
It?s 8, the store closes at 9 pm but the they said they were closed at 8?? ONLY for DOORDASH. Why is the door wide open then? 2... girls serving behind the counter, why not close the door maybe? if you are closed at 8?. Read more
Went to Cold Stone in Mt Laurel today and ordered 5 ?like it? ice creams, the register said it was $31 and change yet they... charged my debit card $35 and change. What was the extra $4 for, if you go here make sure you check your receipt?i feel rippedoff!!! Read more
This place is an absolute JOKE. The line is always out the door because the employees are just standing there chatting. I... ordered for pickup & had to wait 10 extra minutes for our order just for the ice cream to be completely melted when they handedit to us. I also ordered a waffle bowl for my ice cream and did not receive it. I called immediately and mentioned this, howeverthey said they don?t have waffle bowls (even though i paid extra for this). They told me if i wanted a refund i would need tocome in and pay for it again, which makes no sense. The customer service was an absolute mockery and they tried to gaslight meinto thinking it wasn?t ordered from their location. They said i can leave a message for the manager. I hope this place goes outof business and a business with better customer service takes its place. Read more
Went to treat my little boy to some ice cream tonight, hours listed said they closed at 9:30, we were there at 9:05 the door was... locked. Workers still inside. We weren?t the only ones either another couple pulled up shortly after we did. Read more
I use to love Cold Stone but I have to say I think it time for them to call it quits! The store is very dirty. The ice Cream... is half melted. My ice cream was suppose to have 3 toppings, it was missing one and barely had any of the other two. I?m gladI had to throw it away cause I probably would have contracted something if I had eaten it! Read more
Do not go here unless you wanna waste your money. I ordered one of the signature flavors and got absolutely ripped off. The... employee who made my order had absolutely no idea what he was doing and was able to give me this pile of mush with a straightface. This gives Cold Stone a bad reputation and I will never go to one again. I advise you do the same. Read more
Place needs a total refresh and overhaul. Sign outside is broken the refrigerators inside we?re mostly empty flooring needs... steam cleaning and more employees are needed to keep the line from starting outside. Counter glass was dirty and a total ?takedown? needs to happen to clean. Ice cream is still good. The corporate office should make a visit. As a franchise I would thinkit would have been better represented. Read more
Store is supposed to be open until 9, the door was locked around 8. The two girls inside just stared at me. Put a sign up or... update the hours online Read more