Reviews for Applebee's Grill + Bar in Muskegon, MI

Ordered a catering size portion of spin dip, and although the dip itself as well as the containers of chips were smaller than... when I ordered them in grand haven a few weeks ago, I was still impressed by how quickly they had the order ready and by howkind and helpful Rose was. I had an online coupon that wasn?t working with the website, and she still honored it for me in thestore. I really appreciated her professionalism and willingness to go out of her way for me. Thank you Rosemary! Read more

I ordered a steak medium well and when I received it, the steak was cooked extremely well done & very dry. I immediately called... and complained to the manager about my food and she sent me 2 manager gift cards in the mail for me. I usually don't have anyissues with Applebees but lately I haven't been satisfied ???? 2 weeks later this is what I purchased with the $30 giftcards....???????? Read more

I had one one the best services in a long time while at Applebee's last night! All the managers were very helpful being my first... time at the restaurant. My server Janiaha did an awesome job. Was always present and very sweet. I will recommend this place tofamily and friends. Food was great and so was the service. Thanks again for such a great time. Read more

Tuesday evening after a Movie nearby, we looked for a place to cont a GREAT TIME that would be open LATE! We would HIGHLY... recommend Sherman Ave APPLE ???? B's!! The food was hot ????& fast! Our server, Leo, was so kind, patient and a true GEM????!! He never made us feel in a hurry, or in his way (not many customers were there that late) & even shared some of his ownstory, with us. He made our Apple ???? B's experience a 10+ rating!! Read more

Food is very inconsistent. I am a huge fan of the Cheetos wings. 3 times out of 5 when I get them they are missing the cheese... sauce and are just dry wings with the Cheetos pieces. Last time I dined in they were missing the sauce. My server never cameback to the table until we were ready for the bill and I had to ask him for a cup of the sauce then. It was clear we were donewith our meal and I didn?t get any apologizes or offer to discount the wings. Only brought me a small cup of the sauce that aresupposed to be on the wings. Today I did a curbside order to pick up on my lunch at work. Waited ten minutes in the spot, andthen had to call back inside because again they were missing the sauce. I was brought out a cup and no apologies. I work incustomer service and this isn?t a good way to keep customers! It shouldn?t be difficult to make food the same way all the time Read more

I'd give a 0 if it were an option. Ordered drinks and food at the same time. Got drinks, had a second drink and 45 minutes... later, no food. After speaking to the manager, 1 meal came out but 2nd meal didn't. No apology, no comp, nothing. We paid ourdrink bill and took our money elsewhere. This Applebee's could care less. BTW, they were well staffed. We'll not be back! Read more

Our anniversary was held here. It was a disaster. Our server had no idea how to talk to people or it must have been his first... day. He messed up our order multiple times or served us cold fried food. My fiancés order was also over done. The plates werecold to the touch just like the food. Everything had to be sent back and reordered. Adding to a already over hour waitingperiod. Our server Charles didn't seem to concerned when we mentioned how dirty the booth was. And requested to be reseated asthe window had dirty snot lines from the previous parties child.???? The shrimp was over done and dry. Just as my breaded friedchicken. How a kitchen could mess up such simple orders I don't know. Inexperience I guess?? Lack of care? Lack ofconsideration. There was clearly no hospitality from the other servers as they only checked by the table to be nosy and notoffer any help, drink refills, or napkins. Never returning to this rat trap of a excuse of a restaurant that employed thiscockroach. At the end of it the order was comped, we were about to leave and all Charles cared about was how much $ he wasgetting from us for our time with him. Hurtful. Not hospitable. Read more

Our server was polite & attentive. Manager comped the pretzel sticks & gave us a discount. These are the ONLY 2 REASONS I give 2... stars instead of 1! Hostess was visibly irritated with an attitude at our seating request. Our first round of pretzels wasovercooked almost burnt. This second batch looks exactly the same & tastes burnt & greasy. The 2nd batch of beer cheese thatcame was so hot it scalded my tongue. We asked the steak be between mid well-well....... This is clearly medium AT BEST! Yourcook staff is in dire need of training. My husband's exact words were "this is why I'll never come back here. This happens everysingle time" & he's right. I've yet to have a properly cooked order from this Applebees location. Read more